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# ServiceNow AI Platform Engineer

- **Company:** Peoplentech Llc
- **Location:** Alexandria, VA, United States (Remote available)
- **Experience:** Expert
- **Salary:** $145,600.0
- **Contract:** Permanent contract
- **Skills:** Computer-Aided Design, Artificial Intelligence, Amazon Web Services, Application Integration Architecture, Python (Programming Language), Chatbots, Retrieval-Augmented Generation, Large Language Models, Prompt Engineering, Agentic-AI, AI Platforms, Virtual Agents, Azure AI, Restful APIs, Servicenow
- **Published:** October 29, 2026
- **Apply:** https://www.thejobnetwork.com/job/9a5128ce-4d11-4d2c-85a9-71bce21f13dd/servicenow-ai-platform-engineer

## About the Role

* Experience with ServiceNow AI, Now Assist, and Conversational AI.
 * Knowledge of LLMs, Prompt Engineering, RAG, and AI Agents.
 * Experience with REST APIs, Integration Hub, and enterprise integrations.
 * Understanding of workflow automation and ServiceNow platform architecture.
 * Python and AI framework knowledge preferred.

Preferred Certifications: CSA, CAD, ServiceNow AI Certifications, Azure AI or AWS AI Certifications.

## Description

Role Summary: Design, build, and operationalize AI-powered capabilities within ServiceNow using Now Assist, GenAI, AI Agents, workflow automation, and enterprise integrations. Enable intelligent automation and business productivity through AI-driven solutions. The requirements align with ServiceNow GenAI and enterprise AI integration capabilities referenced in ServiceNow Solution Architect (ITSM, Catalog & GenAI).docx., * Configure and implement ServiceNow AI and Now Assist capabilities.

 * Design GenAI-driven use cases for case summarization, knowledge generation, virtual agents, and task automation.
 * Build AI-assisted workflows and automation solutions.
 * Integrate external LLMs and AI services with ServiceNow.
 * Develop prompt engineering and RAG-based solutions.
 * Configure AI governance, monitoring, and security controls.
 * Support AI adoption and business value realization.
 * Collaborate with architects and process owners to identify AI opportunities.