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# Avaya Developer | Avaya ACM Specialist

- **Company:** Macpower Digital Assets Edge LLC
- **Location:** Las Vegas, NV, United States
- **Contract:** Permanent contract
- **Skills:** Java (Programming Language), Amazon Web Services, Cloud Computing, Complex Networks, Computer Telephony Integration, Database Storage Structures, Microsoft Visio, OpenShift, Microsoft PowerPoint, Session Manager SubSystems, Systems Architecture, VoiceXML, Wide Area Networks, Cloud Platform System
- **Published:** October 29, 2026
- **Apply:** https://www.thejobnetwork.com/job/b0c7a838-7d24-4039-8938-98fc09892fed/avaya-developer-avaya-acm-specialist

## About the Role

* Extensive experience in Avaya Aura, ACM, IVR, and Call Flows.
 * Proficiency in VXML, Java, and CTI integration.
 * Hands-on expertise in Avaya Session Manager and QoS configurations.
 * Experience with cloud platforms like AWS and OpenShift.
 * Strong knowledge of call center operations and complex network environments.
 * Exceptional communication skills (written & verbal) and ability to present structured reports.
 * Ability to work independently with self-motivation and drive.

Preferred Qualifications:

 * Experience in program management and communication strategies.
 * Familiarity with database structures in cloud environments (AWS).
 * Prior experience in OpenShift deployments., * This role requires a highly motivated and self-directed individual with the ability to handle dynamic challenges.

## Description

* Perform requirement analysis and provide technical expertise in Avaya ACM, IVR, and adjunct routing.
 * Develop, implement, and troubleshoot call flows, vectors, and system architecture.
 * Configure and support Avaya Session Manager, ensuring QoS optimization, bandwidth analysis, and jitter troubleshooting.
 * Collaborate with cross-functional teams in a geographically dispersed environment to deliver seamless telephony solutions.
 * Monitor and maintain CTI integrations, LAN/WAN communications, and VXML implementations.
 * Ensure optimal performance of call center infrastructure using AWS cloud solutions and OpenShift.
 * Provide structured program updates using PowerPoint and Visio for effective communication and stakeholder alignment.
 * Work under tight deadlines and high-pressure situations, demonstrating excellent problem-solving abilities.
 * Conduct regular reporting, prioritization, and documentation to ensure compliance and efficiency.