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# IT Support Specialist II - Desktop & End User Support

- **Company:** IHL Group
- **Location:** New York, NY, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Adobe Illustrator, Adobe Photoshop, Adobe Creative Cloud, Apple Mac Systems, Application Performance Management, BASIC (Programming Language), VoIP, Business Software, Collaborative Software, System Configuration, Dynamic Host Configuration Protocol, Domain Name System (DNS), Multi-Factor Authentication, Networking Hardware, Microsoft Office, Networking Basics, Network Connections, TCP/IP, Wi-Fi Technology, Network Storage, ServiceNow IT Service Management, Google Drive, Peripherals, Computer Equipment, Information Technology, Casper Suite, Laptops, Gsuite, User Administration
- **Published:** October 29, 2026
- **Apply:** https://www.thejobnetwork.com/job/edce379e-7a2b-488c-a387-d4f37801b2a1/it-support-specialist-ii-desktop-end-user-support

## About the Role

IHL Group is seeking an experienced, motivated, and service-oriented IT Support Specialist II to join our Information Technology Services (ITS) team., n

 * 3+ years of professional IT help desk, desktop support, or end-user technical support experience.
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 * Strong troubleshooting skills across both macOS and Windows operating systems.
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 * Experience supporting users in a corporate environment.
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 * Working knowledge of Microsoft Office, Google Workspace, and common business applications.
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 * Familiarity with Active Directory, user account management, permissions, and multifactor authentication.
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 * Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, Wi-Fi, and basic connectivity troubleshooting.
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 * Experience installing, configuring, and troubleshooting computer hardware and peripherals.
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 * Strong written and verbal communication skills.
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 * Ability to manage multiple support requests while maintaining a high standard of customer service.
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 * Ability to troubleshoot and resolve issues independently with minimal supervision.
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 * Strong organizational skills, attention to detail, and a sense of ownership.
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 * Ability to work on-site in our Midtown Manhattan office.
\n, * Experience supporting Adobe Creative Cloud applications in a design, fashion, or creative production environment.
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 * Experience with Mosyle, Jamf, or other Apple device management platforms.
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 * Familiarity with Action1 or other Windows endpoint management solutions.
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 * Experience with Google Workspace administration.
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 * Familiarity with Synology NAS systems, SMB file shares, and network storage.
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 * Experience with Ubiquiti UniFi networking equipment.
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 * Familiarity with 3CX or other business VoIP platforms.
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 * Experience with IT ticketing systems and knowledge-base documentation.
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 * CompTIA A+, Network+, or equivalent technical certifications.
\n, We are looking for someone who genuinely enjoys helping people and solving technical problems.

## Description

This is a hands-on technical support position in a fast-paced corporate environment supporting approximately 300 employees across macOS and Windows platforms.

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The ideal candidate is an independent problem solver who enjoys troubleshooting, communicates effectively with nontechnical users, and takes ownership of technical issues from initial diagnosis through resolution.

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Our goal is to provide employees with fast, reliable, and professional IT support while continuously improving the efficiency and quality of our services.

Key Responsibilities\n
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 * Provide Tier 1 and Tier 2 technical support for macOS and Windows workstations, laptops, peripherals, and business applications.
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 * Troubleshoot hardware, software, network connectivity, printing, and application performance issues.
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 * Support Adobe Creative Cloud applications, including Illustrator, Photoshop, and related creative workflows.
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 * Diagnose and resolve Google Workspace issues involving Gmail, Google Drive, account access, and collaboration tools.
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 * Manage incoming support tickets, prioritize requests appropriately, and ensure timely resolution.