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# Information Technology_USA - USA_Lead job in Jacksonville

- **Company:** Real Soft Inc.
- **Location:** Reston, VA, United States
- **Experience:** Expert
- **Contract:** Temporary contract
- **Skills:** Computer-Aided Design, Configuration Management Databases, Configuration Management, Code Review, Regression Testing, Simple Object Access Protocol (SOAP), Software Deployment, Data Streaming, Systems Integration, Scripting, Client Side Scripting, OSS/BSS, Servicenow
- **Published:** October 29, 2026
- **Apply:** https://jobs.diversity.com/career/2547354/information-technology_usa-usa_lead-florida-fl-jacksonville

## About the Role

Must Have Technical/Functional Skills
Strong hands-on experience leading ServiceNow implementations and enhancements across ITSM and CMDB (data model| discovery/alignment| service mapping fundamentals).ServiceNow technical leadership: platform standards| application scope strategy| update sets/app repo| code review| and release governance.
Strong scripting and configuration skills (Business Rules| Script Includes| Client Scripts| Flow Designer/Workflow) with performance-aware design.
Integration experience (REST/SOAP| integration patterns| authentication| error handling) familiarity with MID Server and enterprise integrations is a plus.
Experience with ServiceNow upgrade planning| impact assessment| testing strategy| and deployment best practices.
Functional understanding of telecom domain concepts (OSS/BSS| order management/orchestration| fulfillment| billing) to translate business needs into platform solutions.
Strong stakeholder management| documentation| and communication skills able to lead workshops and drive decisions.

Certifications: CSA| CAD (preferred) CIS-EM or other CIS (good-to-have).

## Description

Lead end-to-end delivery for ServiceNow initiatives: requirements discovery| solution design| configuration/development| testing| and deployment.
Own platform technical design decisions and ensure adherence to ServiceNow best practices| security (ACLs)| and performance standards.
Design and govern integrations and data flows ensure robust error handling| monitoring hooks| and documentation.
Plan and execute upgrades/patches: impact analysis| regression testing coordination| release readiness| and change governance.
Mentor developers/admins| perform technical reviews| and drive reusable patterns| automation| and platform hygiene.
Partner with operations to ensure smooth production releases and ongoing platform health (basic monitoring/alerts and continuous improvement)."