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# (1118384) Senior Digital Platforms Support Engineer

- **Company:** DIVERSIFIED INC
- **Location:** Dallas, TX, United States
- **Experience:** Expert
- **Salary:** $145,000.0 - $150,000.0
- **Contract:** Permanent contract
- **Skills:** Adobe Experience Manager, Application Programming Interfaces (APIs), Amazon Web Services, Business Software, Cloud Engineering, Cyber Security, Document Management Systems, Cloud Services, Akamai, Next.js, Web Applications, Web Hosting Services, Web Platforms, IT General Controls (ITGC), ReactJS, System Availability, Adobe Target, Adobe Workfront
- **Published:** October 29, 2026
- **Apply:** https://www.careerbuilder.com/job-details/-1118384-senior-digital-platforms-support-engineer-dallas-tx--2fdba1a2-faef-4d9b-82e9-1e765de829d6

## About the Role

* Bachelor's degree with 5-7+ years of relevant experience
 * 5+ years of hands-on AWS experience
 * Demonstrated expertise supporting AEM as a Cloud Service environment and associated digital experience platforms
 * Strong knowledge of AEM architecture, Dispatcher/CDN configurations, cloud deployments, and enterprise integrations

## Description

The Senior Digital Platform Support Engineer will own the operational support, administration, reliability, and continuous improvement of a newly adopted Vercel hosting platform for enterprise web applications. As the platform's first dedicated service owner, you will build its support model from the ground up - establishing processes, controls, and documentation - while partnering with development teams, product owners, architects, security teams, and external vendors to deliver high availability, performance, security, and scalability., * Stand up the Vercel platform as a secure, compliant, and repeatable service offering, bringing it to Level 3 (Defined) maturity under the organization's Service Maturity Model

 * Complete all 21 required service-offering artifacts and document alignment with IT General Controls (ITGC) and Security Directives
 * Define service ownership, the support model, and operational processes before the platform carries production, customer-facing traffic
 * Provide platform governance, deployment support, user access administration, and technical consultation for teams building with Next.js, React, APIs, and cloud-native architectures
 * Lead incident management, root cause analysis, and service restoration for critical business applications
 * Apply monitoring, observability, and automation to proactively improve platform reliability
 * Train and enable existing team members to support the platform
 * Support the team's broader digital experience portfolio, including Adobe Experience Manager (AEM) Sites and Assets, Adobe Target, Workfront, and Akamai