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# SITE SERVICES ENGINEER - REMOTE & AUTONOMOUS TECHNOLOGIES

- **Company:** Carter Machinery
- **Location:** Mechanicsville, VA, United States
- **Salary:** $79,000.0 - $101,000.0
- **Contract:** Permanent contract
- **Skills:** PC Tools, Internet Communications, Data Analytics
- **Published:** October 29, 2026
- **Apply:** https://www.careerbuilder.com/job-details/site-services-engineer-remote-autonomous-technologies-mechanicsville-va--ff4cb887-d350-4b8b-953b-3192a3bb2db5

## About the Role

Customer Support/Service, Operations Management, Sales, Product Support, Needs Assessment, Sales Support, Performance Metrics, Marketing, Caterpillar Equipment, Sales Prospecting, * Expert knowledge of Command Technologies including RC and Autonomy

 * Deep understanding of all aspects of customer job site needs and management
 * Fundamental understanding of industry application, specifically Quarry and Aggregates, Large Earth Moving, Waste Handling, Construction and Mining
 * Industry knowledge in Machine Control and Guidance and various Site Applications to include, but not limited to: Quarry/Aggregate, Waste and Civil Construction
 * Previous experience evaluating digital construction technology projects, preferred
 * Previous experience with Quarry/Aggregate, Waste and Civil Construction applications, preferred
 * Previous project management and cross-functional coordination experience, preferred
 * Excellent customer satisfaction with ability to build and maintain strong internal and external relationships
 * Strong working knowledge and understanding of Data and Analytics
 * Quickly learn technology products, including Product Link, SOS, CAT Connect, Trimble software options, and other similar products
 * Willingness to travel as needed
 * Valid driver's license
 * Excellent driving record

What Success Looks Like In This Role:

 * Analyzing large amounts of data and information to develop improvement recommendations to customers that drive results
 * Coordinating across customers, internal teams, and Caterpillar, anticipating challenges and driving solutions before issues arise
 * Multi-tasking and prioritizing competing tasks and demands and meet deadlines
 * Active listening with excellent written and verbal communication skills
 * Innovation and creation; quickly evaluating facts and maintaining good judgment when making decisions
 * Strong PC skills and internet skills with high technology aptitude
 * Handling large volumes of work and working in a fast-paced environment
 * Promoting a positive customer experience
 * Upholding the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way

Physical Requirements:

 * Regularly required to sit and talk or hear
 * Frequently required to stand, walk; use hands to finger, handle, or feel and reach with hands and arms
 * Occasionally lift and/or move up to 10 pounds
 * Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus

## Description

* Collaborate with sales team to understand general needs of customers; Working directly with CTC's, Product Support and Sales Teams to drive results leveraging CAT Autonomous and Remote-Control Products
 * Work in conjunction with Site Services and Performance teams to help develop site-based performance measurements
 * Provide Marketing and Sales support for Caterpillar Command Technology products to identify customer prospects
 * Monitor assigned customer's performance data and provide feedback on gains and opportunities
 * Acting project lead on deployment of Command RC and Autonomy solutions
 * Field Follow lead for all CAT Command technologies
 * Provide feedback to CAT and working with CAT on product updates, refinements, and future development priorities
 * Provide customer and sales rep training on RC and Autonomy as needed
 * Act as an asset manager of Carter Rental Autonomy and Remote-Control units
 * Make proactive recommendations on how operations can be improved by leveraging data
 * Work directly with Customer Software specialists on new site set up and data acquisition
 * Perform ongoing analysis of customer needs vs. product specifications; Make recommendations on software product improvements and/or new products
 * Ensure procedural documentation is created and maintained with updated information
 * Travel as needed to customer sites
 * Specialized focus on specific industries based on geographic location of position. (IE: Mining, Quarry, and/or Construction)
 * Work in coordination with team to achieve Continuous Improvement goals and objectives
 * Perform other related duties as assigned