> Markdown version of [/jobs/ext/4012813-it-helpdesk-specialist-1](https://www.wearedevelopers.com/jobs/ext/4012813-it-helpdesk-specialist-1). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Helpdesk Specialist 1 - **Company:** Somatus, Inc. - **Location:** St. Louis, MO, United States (Remote available) - **Experience:** Experienced - **Salary:** $53,997 - $60,008 - **Contract:** Permanent contract - **Skills:** Microsoft Access, Microsoft Windows, Apple Mac Systems, JIRA, Identity and Access Management, Issue Tracking Systems, Virtual Private Networks (VPN), Azure Active Directory, Peripherals, Servicenow - **Published:** October 29, 2026 - **Apply:** https://www.techcareers.com/job.asp?id=3479742007&tx=KR4141FFF&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54 ## About the Role * 3+ years of experience in IT help desk, technical support, or MSP environments supporting users remotely in a distributed workforce * High school diploma or GED required; Associate degree or higher from an accredited college preferred. * Strong working knowledge of Windows operating systems and Microsoft 365 * Proven ability to troubleshoot endpoints, peripherals, connectivity, and access issues * Excellent verbal and written communication skills * Strong customer service orientation with a calm, professional approach * Ability to work independently while contributing to a collaborative team Preferred Qualifications * Prior experience in a healthcare or regulated environment * Experience serving as a senior technician, escalation resource, or informal technical lead * Familiarity with ServiceNow, Jira Service Management, or similar ticketing platforms * Familiarity with MacOS * Working knowledge of Microsoft Entra and identity/access management * Experience supporting corporate or executive-level users * Interest in professional growth within enterprise IT or technical leadership ## Description The IT Help Desk Specialist I provides first-line technical support to Somatus employees across the United States. This role supports both corporate and remote team members, ensuring timely resolution of technology issues that enable uninterrupted patient-focused work. While classified as a Level 1 role, this position offers opportunities to contribute beyond basic support through ownership of issues, collaboration with cross-functional IT teams, and participation in continuous improvement initiatives. This role is well suited for experienced help desk professionals, including those from MSP environments, who value service excellence and mission-driven work., * Serve as the first point of contact for IT support requests from corporate and remote employees * Provide remote technical support via phone, email, chat, and ticketing system * Troubleshoot and resolve hardware, software, endpoint, Microsoft 365, VPN, and access-related issues * Deliver clear, professional, customer service/empathetic support to users with varying levels of technical expertise * Own incidents through resolution when possible, ensuring timely communication and follow-up * Accurately document issues, troubleshooting steps, and resolutions * Escalate complex issues to appropriate IT teams with thorough context and analysis * Identify recurring issues and contribute to documentation, knowledge articles, and process improvements * Collaborate with infrastructure, security, and application teams to support reliable service delivery * Adhere to organizational IT standards, security policies, and HIPAA requirements Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.