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# Servicenow Platform Architect

- **Company:** Tata Consultancy Services Limited
- **Location:** Richmond, VA, United States
- **Salary:** $120,000.0 - $160,000.0
- **Contract:** Permanent contract
- **Skills:** Computer-Aided Design, Application Programming Interfaces (APIs), Application Integration Architecture, Software Design Documents, ServiceNow Application Engine, Simple Object Access Protocol (SOAP), Software Engineering, Enterprise Integration, Servicenow
- **Published:** October 29, 2026
- **Apply:** https://diversityjobs.com/career/18777624/Servicenow-Platform-Architect-Virginia-Richmond

## About the Role

* Certified Technical Architect (CTA), highly desirable
 * ServiceNow Certified System Administrator (CSA)
 * Certified Application Developer (CAD)
 * Relevant Certified Implementation Specialist (CIS) certification

## Description

* Define solution architecture, integration architecture, data models, security models, and application design.
 * Develop architecture blueprints and solution design documents and lead design reviews.
 * Ensure solutions are scalable, maintainable, secure, and aligned with ServiceNow platform best practices.
 * Provide technical leadership and mentorship to development teams to ensure the successful execution of ServiceNow projects.
 * Perform assessments and evaluations of existing ServiceNow implementations and offer recommendations for improvement.
 * Develop and administer technical solutions on the ServiceNow platform to meet the business needs of the IT department and beyond.
 * Possess extensive hands-on experience in the administration, implementation, and configuration of ServiceNow across areas such as ITSM (including HRSD and SPO), ITBM, ITOM, ITAM, and scoped application solutions.
 * Have experience in ITIL process definition, integration solutions, and architecture-level configurations.
 * Design and develop integrations between ServiceNow and other enterprise systems using REST, SOAP, Integration Hub, and other API technologies.
 * Implement automation solutions using Flow Designer, Orchestration, and ServiceNow tools to streamline business processes.
 * Provide advanced support for ServiceNow applications, troubleshooting complex issues and implementing long-term solutions.

Roles & Responsibilities

 * Design & Implementation, Customization and Maintenance of ITSM HRSD, SPO Modules & Scoped Applications.
 * Provide technical guidance and mentorship to developers and technical teams to ensure the successful execution of ServiceNow projects.
 * Review solution designs and code changes for compliance with platform standards.
 * Participate in architectural decisions and ensure consistency across implementations.
 * Perform assessments and evaluations of existing ServiceNow implementations, offering recommendations for improvements.
 * Responsible for developing/administering technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond.
 * Establish and enforce ServiceNow development and architecture standards.
 * Demonstrate extensive experience in the administration, implementation, and configuration of ServiceNow in areas including ITSM (HRSD, SPO), ITBM, ITOM, ITAM, and scoped application solutions.