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# Information Technology Support Specialist

- **Company:** Technical Source
- **Location:** Morrisville, NC, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, JIRA, Backup Devices, Dynamic Host Configuration Protocol, Desktop Computing, Linux, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Software Deployment, TCP/IP, Wireless Networks, Wi-Fi Technology, ServiceNow IT Service Management, Connectivity Problems, Information Technology, Laptops, Zendesk, GXP, User Administration, Servicenow, User Accounts
- **Published:** October 29, 2026
- **Apply:** https://www.careerboard.com/us/en/find-jobs-in-United-States/-C1C50985A21ECB3042/

## About the Role

* 3+ years of IT Support, Desktop Support, or Help Desk experience.
 * Experience supporting Microsoft Windows environments.
 * Experience supporting macOS devices in an enterprise setting.
 * Hands-on experience with Active Directory user administration.
 * Experience troubleshooting hardware, software, and network-related issues.
 * Knowledge of DNS, DHCP, VPN, TCP/IP, and wireless networking.
 * Experience supporting mobile devices, including iPhone and iPad.
 * Experience using an IT ticketing system such as ServiceNow, Jira, Zendesk, or similar.
 * Strong customer service and communication skills.
 * Ability to work onsite in Morrisville, NC.

Preferred Qualifications

 * Experience supporting laboratory, biotech, pharmaceutical, healthcare, or research environments.
 * Experience supporting scientific applications, laboratory software, or scientific instruments.
 * Familiarity with Linux operating systems.
 * Experience working in regulated environments such as GMP, GLP, or GxP.
 * Associate's or Bachelor's degree in Information Technology, Computer Science, or a related discipline.

## Description

Are you a hands-on IT professional who enjoys solving technical challenges and working directly with end users? We are seeking an IT Support Specialist to provide onsite support for a growing life sciences organization. This role will support employees, laboratory technologies, scientific applications, and critical IT infrastructure to ensure business continuity and operational excellence., * Provide Tier 1 and Tier 2 technical support for hardware, software, and end-user technology issues.

 * Install, configure, maintain, and troubleshoot Windows and macOS workstations.
 * Support laboratory technologies, scientific applications, and connected equipment.
 * Manage user accounts, permissions, and access through Active Directory.
 * Troubleshoot network connectivity issues, including DNS, DHCP, VPN, Wi-Fi, and TCP/IP.
 * Support laptops, desktops, printers, docking stations, mobile devices, and peripherals.
 * Assist with software deployments, upgrades, patching, and system maintenance.
 * Document technical issues, resolutions, and IT procedures within the organization's ticketing system.
 * Collaborate with scientists, researchers, and business users to understand and resolve technology-related challenges.
 * Support data backup, recovery, and security best practices.
 * Maintain accurate IT asset inventory and lifecycle management records.