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# Sioux Falls SD - System Services Representatitve

- **Company:** IBM
- **Location:** Sioux Falls, SD, United States
- **Contract:** Permanent contract
- **Skills:** Data Analysis, Systems Engineering, Software as a Service, IBM Service Management Framework, MVS (OS), Oracle (Applications), Salesforce.Com, SAP Sales and Distribution, HybridCloud, Network Server
- **Published:** October 29, 2026
- **Apply:** https://www.careerbuilder.com/job-details/sioux-falls-sd-system-services-representatitve-sioux-falls-sd--5f209285-8c3f-4708-b253-831029193fe2

## About the Role

Automation, Hybrid Cloud, IBM Product Family, System Operations, Software as a Service (SaaS), IBM MVS Operating System, Customer Satisfaction, Technical Delivery, Technical Support, Customer Support/Service, High School Diploma/GED

Preferred education

Associate's Degree/College Diploma

Required technical and professional expertise

 * Exposure to Server Products: Familiarity with non-IBM server products, such as Dell, Oracle, and Fujitsu, including their installation, maintenance, and repair.
 * Basic Understanding of Operating Systems: Knowledge of operating systems, associated software, and the functions and capabilities of servers.
 * Experience Working with Technical Tools: Familiarity with IBM tools, such as Cognitive Support Platform (Salesforce) and Watson Einstein Analytics, to drive automation and improve effectiveness of client operations.
 * Exposure to IT Engineering: Basic understanding of information technology engineering concepts, including installation, customization, operation, recovery, and tuning.
 * This is a field-based/mobile position that requires frequent travel by car to client sites across the Sioux Falls, SD extending to North Dakota and Minnesota area.
 * Candidate must have a reliable vehicle.

Preferred technical and professional experience

 * Familiarity with IT Service Management: Exposure to IT service management principles and practices, including problem determination, incident management, and service delivery., IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

## Description

As a System Services Representative for MVS Server, you will act under the category of Support as a Service (SaaS) function, providing on-site installation, maintenance, and repair of non-IBM server products. You will deliver technical support and operational services to clients, ensuring a high level of client satisfaction.

Your primary responsibilities will include:

 * Perform On-Site Installation: Install, maintain, and repair non-IBM server products, such as Dell, Oracle, and Fujitsu, at client sites.
 * Deliver Technical Support: Provide technical assistance, problem determination, and resolution for client issues related to installation, update, configuration, operations, or performance.
 * Execute Services Activities: Conduct Technical Delivery Assessment, installation planning, account management, and other customized project-based services as required.
 * Collaborate with Support Centers: Work with professionals in different support centers and business units to achieve high-quality problem resolutions and ensure client satisfaction.
 * Maintain Technical Certifications: Update Digital Technical Certifications and Soft Skills trainings to provide outstanding IBM service for clients.