> Markdown version of [/jobs/ext/4013929-service-desk-level-2](https://www.wearedevelopers.com/jobs/ext/4013929-service-desk-level-2). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Service Desk level 2

- **Company:** Kforce Inc.
- **Location:** Medley, FL, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Cyber Security, Multi-Factor Authentication, Issue Tracking Systems, Virtual Private Networks (VPN), Network Connections, Remote Access Technology, Anti-Phishing, Software Deployment, Software Troubleshooting, Peripherals, Wireless Devices, User Accounts
- **Published:** October 29, 2026
- **Apply:** https://www.kforce.com/find-work/search-jobs/#/detail/MTY5Nn5FUUd-MjE5MjczN1Axfjk5/

## About the Role

* Experience with Active Directory/Entra ID, MFA, VPN, and remote-support tools
 * Experience working with IT service management/ticketing systems, SLAs, and escalation procedures
 * Strong knowledge of Windows 11/current Windows environments and Microsoft 365
 * Working knowledge of cybersecurity practices, endpoint protection, phishing awareness, and access controls
 * Familiarity with endpoint management, software deployment, patching, and device policies
 * Strong troubleshooting, analytical, communication, and customer-service skills
 * Advanced English and intermediate-to-advanced Spanish communication skills
 * Ability to work flexible hours, including nights, weekends, holidays, overtime, and emergency support when required
 * Ability to occasionally lift/move equipment weighing up to 50 lbs. and work in both office and operational/outdoor environments

## Description

Kforce has a client that is seeking a Service Desk level 2 in Medley, FL (Florida). Summary: The Service Desk Technician II provides Level II technical support to end users across multiple locations. This role troubleshoots and resolves hardware, software, connectivity, access, endpoint security, and mobile-device issues while ensuring incidents and service requests are properly documented, prioritized, resolved, and escalated. Key Responsibilities:

 * Provide Level II support for PCs, printers, peripherals, mobile devices, and related technology
 * Troubleshoot Windows, Microsoft 365, Active Directory/Entra ID, MFA, VPN, remote access, network connectivity, and wireless devices
 * Document, prioritize, track, and resolve incidents and service requests while meeting established SLAs and escalation procedures
 * Install, configure, deploy, replace, and remove hardware and software
 * Support endpoint management, including device enrollment, software deployment, patching, and policy enforcement
 * Assist with user accounts, password resets, group membership, permissions, and access issues
 * Follow cybersecurity procedures and escalate suspected security incidents or unauthorized access concerns
 * Maintain hardware, software, licensing, and IT asset inventories
 * Train users on new technology, MFA, remote access, and supported applications
 * Participate in technology deployments, upgrades, special projects, and rotating after-hours support