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# Sr Desktop Support Tech

- **Company:** OP Consulting Group LLC
- **Location:** Richmond, VA, United States (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, BIOS, Microsoft Outlook, System Configuration, Microsoft Office, System Center Configuration Manager, Remote Desktop Services, Software Deployment, Computer Network Technologies, Software Troubleshooting, Peripherals, Computer Equipment, DameWare, Deployment Automation, Laptops, Hardware Infrastructure
- **Published:** October 29, 2026
- **Apply:** https://www.thejobnetwork.com/job/3b7b8953-52de-44a7-ba38-aeb911ecbbe7/sr-desktop-support-tech

## About the Role

* Operating Systems & Software: Advanced knowledge of Microsoft Windows (Windows 11 or higher) and comprehensive proficiency in MS Office, Outlook, and the Microsoft 365 ecosystem.
 * Hardware & Infrastructure: Strong working knowledge of PC hardware, laptops, peripherals, drivers, BIOS, and core networking concepts.
 * Systems Management & Remote Support: Proficiency in endpoint management and deployment tools (SCCM/SMS), alongside remote support utilities (Remote Desktop, DameWare) for remote workstation troubleshooting.
 * Lifecycle Management: Direct experience managing and executing enterprise laptop refresh and hardware deployment cycles.
 * Installation & Configuration: Perform seamless software installations, system configurations, and end-to-end hardware/software troubleshooting.
 * Diagnostic & Analytical Skills: Demonstrate exceptional troubleshooting and analytical problem-solving abilities to rapidly diagnose and resolve complex technical issues.
 * Communication & Customer Service: Excellent customer service, communication, and interpersonal skills to effectively support end-users at all levels.
 * Collaboration & Adaptability: Strong team-working abilities paired with a proactive, open mindset toward learning and adopting new enterprise technologies.
 * Autonomy: Ability to work effectively and independently in a fast-paced environment.