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# Genesys Cloud CX.

- **Company:** AA & D, LLC
- **Location:** Fort Worth, TX, United States
- **Experience:** Experienced
- **Salary:** $104,000.0 - $166,400.0
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Software Code Optimization, Computer Telephony Integration, System Configuration, Systems Integration, Genesys, Electronic Medical Records, Call Tracing
- **Published:** October 29, 2026
- **Apply:** https://www.thejobnetwork.com/job/7db33601-2bb7-45dc-943c-e5b3d00eb934/genesys-cloud-cx

## About the Role

Required Experience: 3 years Expert-level Genesys Cloud CX experience (this is the primary requirement). Hands on experience configuring ACD routing, IVR/Architect flows, queues, skills-based routing, and platform administration. Experience integrating Genesys Cloud with Epic EMR, including CTI, screen pops, and data passing. Strong background with Genesys Workforce Management (WFM) and Quality Management (QM) modules. Experience with Genesys Cloud APIs, data actions, reporting, troubleshooting, and platform optimization.

Previous experience supporting a healthcare environment with knowledge of HIPAA and call-recording compliance is highly preferred.

## Description

This role is solely focused on Genesys Cloud CX. The hiring manager is seeking a true Subject Matter Expert with extensive, hands on experience designing, configuring, and supporting the Genesys Cloud platform. Candidates without strong, recent Genesys Cloud expertise will not be considered.