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# Computer User Support Specialist

- **Company:** Mantech International Corporation
- **Location:** Eglin Air Force Base, FL, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Information Technology Operations, Server Administration, Service Pack, 3-tier Architectures, User Accounts
- **Published:** October 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e80c53d488e2135d

## About the Role

* High School Diploma
 * At least 2 years of direct/related experience
 * Active / valid DoD 8140 IAT-II certification
 * Demonstrated experience as a full-service IT support team member in a Windows AD environment.
 * Experience working within an IT support team, contributing to and collaborating on daily support activities.
 * Ability to resolve, contribute to, and provide solutions for IT needs, supporting SCIF and corporate IT operations.

Clearance Requirements:

 * Must have a current/active TS/SCI
 * Willingness to submit to a polygraph

Physical Requirements:

 * The person in this position must be able to remain in a stationary position 50% of the time.
 * Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations."
 * Must be able to regularly lift up to 50 lbs

## Description

* Analytical Support: Provide analytical techniques and procedures in support of clients, systems, and networks. Consult with users to determine hardware, software, and system functionality.
 * Network, User, and Systems Support: Identify, prioritize, and resolve reported issues, including creating network user accounts and configuring email.
 * Helpdesk Support: Field user calls, determine the level of support required, and escalate/distribute calls to appropriate tiers (e.g., Tier 2, Tier 3).
 * Troubleshooting: Provide support for account management, enterprise resources application, server administration, networking, and application issues.
 * Software/Hardware Issue Resolution: Troubleshoot and resolve software, hardware, and communications issues related to supported computer workstation systems and applications.
 * Security and Monitoring: Perform security patching, document corrective actions for issues, collect system audits, and continuously monitor systems, networks, and user operations.
 * Hardware/Software Installation: Provide installation and testing of hardware and software.