> Markdown version of [/jobs/ext/4014864-help-desk-analyst](https://www.wearedevelopers.com/jobs/ext/4014864-help-desk-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Help Desk Analyst

- **Company:** Resourcesoft, Inc.
- **Location:** Harrisburg, PA, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Information Technology Consulting, Issue Tracking Systems, Local Area Networks, Mainframes, IBM Resource Access Control Facility, Software Troubleshooting, Hardware Debugging, User Accounts
- **Published:** October 29, 2026
- **Apply:** https://www.careerjet.com/jobad/use91c4c901e0c2036950efdc42a708899

## About the Role

1 year or more of experience with Tier 1 IT service desk, help desk, or technical call center support.
Proficiency in Active Directory administration, including user accounts, security groups, and password resets.
Experience with Microsoft 365 troubleshooting, permissions, calendar sharing, delegation, and Windows environments.
Experience with Remedy or comparable incident tracking and ticketing platforms for issue documentation and escalation.
Experience with RACF, LAN credentials, hardware/software troubleshooting, remote diagnostics, and end-user support.
Excellent verbal and written communication skills.

## Description

Provide phone-based Tier 1 support for application, hardware, software, password, and access-related incidents.
Troubleshoot end-user technical issues through guided diagnostics and documented resolution procedures.
Reset and restore user credentials across Active Directory, RACF, mainframe, and LAN environments.
Create, maintain, and escalate Remedy tickets to advanced support teams or external service providers.
Coordinate hardware repair activities, track service-provider work, and communicate resolution progress.
Maintain support documentation, diagnostic references, ticket accuracy, and customer service standards.
Founded in 1999, Resourcesoft, Inc. is a leading Technology Consulting and Professional Services organization. Headquartered in Marlborough, MA, the company serves the technology needs of its clients nationwide. Resourcesoft has often been recognized by prominent rating agencies for its exemplary growth and stability. With over two decades of industry experience, the Company has evolved as a front runner in enabling project optimization. We partner with leading organizations to provide technology solutions within the financial, insurance, education, government, publishing, healthcare and pharmaceutical domains. We take pride in mentoring a workforce that is well positioned to respond to the emerging IT trends and needs. With the employees at the crux of every business endeavor, our success is driven by our expertise in pairing the right talent with the best jobs in the technology sector. We forge long term, personalized relationships with our employees to advance their career to the next
level. We engage them in technology centric client projects that provide opportunities for them to evolve, innovate and deliver world class products and services. Our career opportunities offer challenging assignments and exposure to emerging and cutting edge technologies. We are committed to providing our employees with the tools necessary to accelerate their career progression, while maintaining a healthy, work-life balance. We are deeply committed to providing a workplace ambience that is both challenging and fulfilling.