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# Onsite Support Engineer (Ghent)

- **Company:** D-ploy
- **Location:** Deinze, Belgium
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, GXP, Servicenow
- **Published:** October 30, 2026
- **Apply:** https://www.adzuna.be/details/5945920416

## About the Role

* 2+ years of experience in IT Support, Desktop Support, or Onsite Support
 * Strong troubleshooting skills in Windows environments and standard workplace technologies
 * Experience with ticketing systems such as ServiceNow or similar
 * Excellent communication and customer service skills
 * Proactive, adaptable, and comfortable working in a dynamic environment
 * Ability to work independently and take ownership of issues
 * Genuine interest in developing within an onsite IT support role
 * Fluent English required; Dutch, Flemish, or French is a strong advantage
 * Flexibility to occasionally support outside standard working hours if needed
 * Experience in regulated environments such as GxP is a plus
 * Ability to provide a clean criminal record extract (not older than 3 months)

## Description

We are currently looking for an Onsite Support Engineer to provide hands-on IT support in a dynamic client environment in Ghent, Belgium.
Tasks and Responsibilities

 * Provide first and second level onsite IT support for hardware, software, mobile devices, and peripherals
 * Troubleshoot and resolve incidents and service requests
 * Support user onboarding, equipment setup, and standard workplace technologies
 * Document activities and resolutions in the ticketing system
 * Work closely with internal IT teams and stakeholders
 * Take ownership of issues and support changing priorities in a fast-paced environment
 * Provide professional and customer-focused support to end users
 * Contribute to continuous service improvement