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# 2nd Line Support

- **Company:** Reed
- **Location:** Romford, UK
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Dynamic Host Configuration Protocol, Domain Name System (DNS), Hyper-V, Network Troubleshooting, Virtualization Technology
- **Published:** October 30, 2026
- **Apply:** https://www.cv-library.co.uk/job/225781853/2nd-Line-Support

## About the Role

* Previous experience in a 1st/2nd Line Support, IT Support Engineer or ICT Support role.
 * Strong knowledge of:
 + Microsoft 365
 + Windows 10/11
 + Active Directory
 + DNS & DHCP
 + Group Policy (GPO)
 + Print Management
 + Hyper-V / Virtualisation
 * Excellent troubleshooting and customer service skills.
 * Full UK driving licence and access to a vehicle to travel between sites.
 * Enhanced DBS (Update Service preferred).

## Description

We are recruiting for a 2nd Line IT Support Engineer to support a group of 5 schools across the Romford area. This is an initial 3-month contract starting in Mid-November., * Provide 1st and 2nd line IT support to staff across multiple school sites.

 * Troubleshoot hardware, software and Microsoft-related issues.
 * Manage and resolve service desk tickets within agreed timescales.
 * Support Windows environments, Active Directory, DNS, DHCP and Group Policy.
 * Assist with system maintenance, updates, backups and asset management.
 * Troubleshoot end-user connectivity and network issues where required.