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# UX & Service Designer - Connected Crew & Optimised Flying

- **Company:** Easyjet
- **Location:** London, United Kingdom
- **Contract:** Permanent contract
- **Skills:** Confluence, JIRA, Software as a Service, Decision Support Systems, Lucidchart, Service Design, Web Content Accessibility Guidelines, Workflow Management Systems, Real Time Data, Figma, Interactive Whiteboards
- **Published:** October 30, 2026
- **Apply:** https://jobs.creativepool.com/jobs/UX-Service-Designer-Connected-Crew-Optimised-Flying-job-in-London.179557

## About the Role

* Operational UX Expertise: Extensive experience in UX, interaction, and service design focused on complex tools for expert users rather than consumer apps.

 * Complex Decision Support: A proven ability to design real-time, data-heavy products that make complex information trustworthy and actionable.

 * Platform Savvy: Skilled at navigating SaaS, device, and data constraints, knowing exactly when to configure vs. when to build custom.

 * Strong Research & Mapping Skills: Advanced capabilities in end-to-end journey mapping, workflow design, and contextual research alongside Subject Matter Experts (SMEs).

 * Core Technical Toolset: Proficiency in Figma, FigJam, Miro, Lucidchart, Jira, and Confluence, alongside a solid grasp of W3C accessibility guidelines.

 * Stakeholder Management: A confident communicator who can articulate and defend design logic to senior operational, technical, and data leaders.

Bonus Points If You Have:

 * A background in aviation or transport operations (crew, flight ops, dispatch, etc.).

 * Familiarity with crew mobile tech or Electronic Flight Bag (EFB) tools.

 * Exposure to fuel efficiency, flight optimization, or airline sustainability initiatives.

## Description

Now, we are looking for a skilled, high-stakes UX & Service Designer to join our Airline Operations Technology mission and transform the crew experience.

The Mission: Connected Crew & Optimised Flying

In this role, you will directly shape how our pilots and cabin crew receive, understand, and act on real-time data and flight efficiency insights. Operating in a high-workload, high-stakes environment, you will bridge the gap between complex software systems and human behavior.

You will work across a hybrid ecosystem of configurable SaaS platforms and custom-built products. Your challenge will be to determine the optimal design approach: maximizing SaaS limits, designing bespoke elements where platforms fall short, or collaborating with Product Managers to push for vendor roadmap changes

What You'll Do:

 * Own the End-to-End Crew Experience: Streamline how pilots and cabin crew make critical decisions on connected devices without increasing their workload.

 * Lead Journey Mapping & IA: Map current and target workflows across the crew value chain to design out friction, fragmentation, and workarounds.

 * Drive Product Configuration: Translate intricate workflows into practical SaaS settings (views, defaults, and terminology), keeping your design reasoning explicit and reviewable.

 * Conduct Expert User Research: Run contextual interviews, live observations, and usability testing with expert operational users before deployment.

 * Link Design to Impact: Partner with Product Managers to tie your design decisions directly to mission OKRs, including turn-time, on-time performance (OTP), and fuel efficiency.

 * Collaborate Globally: Partner with a cross-functional network of architects, data specialists, delivery leads, change teams, and vendors.