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# Technical Support Officer

- **Company:** Positive Employment
- **Location:** Shefford, UK
- **Salary:** £48,630.0
- **Contract:** Contract
- **Skills:** Databases, Microsoft Office
- **Published:** October 30, 2026
- **Apply:** https://www.reed.co.uk/jobs/technical-support-officer/57505412

## About the Role

An enhanced DBS

-Experience working within a local authority housing service.

-Knowledge of Disabled Facilities Grant legislation.

-Experience of housing adaptation works.

-Knowledge of procurement and contractor payment processes.

-Understanding of safeguarding and data protection requirements.

-Familiarity with Northgate, Civica, Academy or other local authority housing systems., * Understanding of Disabled Facilities Grants (DFG), discretionary grants and other housing assistance grants.

 * Ability to interpret and apply the Housing Assistance Policy.
 * Experience of means testing and assessing financial eligibility.
 * Understanding of grant approval processes and funding limits.
 * Knowledge of payment procedures and financial records management.

## Description

Liaise with contractors, surveyors and occupational therapists.

-Maintain audit trails for grant funding.

-Explain technical related grant-related information clearly to residents and vulnerable residents.

-Write up letters, emails, case updates and decision notifications.

-Use of case management systems, databases and Microsoft Office applications.

-Maintaining accurate electronic care records.

-Process application forms, approval documentation, invoices and payment requests, and supporting evidence.

Personal Requirements:

The ideal candidate would typically have experience in one or more of:

 * Disabled Facilities Grants administration.
 * Housing adaptations services.
 * Private sector housing.
 * Housing assistance grants.
 * Local authority technical or housing support roles.
 * Property maintenance administration.