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# IT Support Technician

- **Company:** Safer Hand Solutions
- **Location:** Stone, United Kingdom
- **Salary:** £27,000 - £31,000
- **Contract:** Permanent contract
- **Skills:** Cyber Security, Information Technology, Laptops, User Accounts
- **Published:** October 30, 2026
- **Apply:** https://www.cv-library.co.uk/job/225780043/IT-Support-Technician

## About the Role

* Previous experience in an IT Support, IT Technician, or similar role
 * Experience working with ISO27001, Cyber Essentials, or Cyber Essentials Plus
 * Strong first-line support and troubleshooting skills
 * Experience setting up and configuring IT equipment
 * Excellent communication and interpersonal skills
 * The ability to explain technical concepts to non-technical users
 * A proactive and customer-focused approach
 * Strong organisational and problem-solving skills

## Description

This is an excellent opportunity for an experienced IT professional who enjoys problem-solving, supporting colleagues, and making technology easy to understand for non-technical users. You'll play a key role in supporting the day-to-day IT function while helping the business maintain its cyber security and compliance standards.
The Role As the first point of contact for IT-related issues, you will provide first-line support across the business, ensuring systems, devices, and software are operating effectively. You will be responsible for setting up and configuring equipment, troubleshooting technical issues, and supporting users with a wide range of IT queries.
You'll also help maintain and develop the company's cyber security framework, supporting standards such as ISO27001, Cyber Essentials, and Cyber Essentials Plus.
Key Responsibilities

 * Provide first-line IT support for hardware, software, and system issues
 * Set up and configure laptops, mobile devices, and user accounts for new starters
 * Troubleshoot and resolve day-to-day IT problems
 * Manage IT equipment and maintain accurate asset records
 * Support ISO27001, Cyber Essentials, and Cyber Essentials Plus compliance activities
 * Work with external IT providers when required
 * Deliver excellent support to colleagues across the business
 * Educate users on IT systems and cyber security best practices
 * Explain technical issues and solutions in a simple, user-friendly manner
 * Identify opportunities to improve systems, processes, and technology