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# Customer Helpdesk Advisor

- **Company:** JLA Resourcing Ltd
- **Location:** Sowerby Bridge, UK
- **Contract:** Permanent contract
- **Skills:** Computer Literacy, Microsoft Office, Data Logging
- **Published:** October 30, 2026
- **Apply:** https://www.totaljobs.com/job/helpdesk-advisor/jla-limited-job108257175

## About the Role

Ability to provide outstanding levels of customer service

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Skilled in creating a network of internal contacts to support the resolution of customer queries

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Good organisational skills

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Good knowledge of the English language, both written and verbal

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Good level of computer literacy including Microsoft

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Proficiency of using Office and Smartphone Apps

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Excellent writing skills with the ability to use clear, concise language specific for the purpose and audience

Experience (what you have done)
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Demonstrated ability to provide outstanding customer service

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Experience of working in a busy team; driven to achieve personal, team, and business goals

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Demonstrated evidence of applying 'soft-skills' such as empathy to resolving customer queries

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Demonstrated experience of taking ownership of customer queries

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Previous experience of working in a customer helpdesk capacity

Personal qualities

(the way you think and act)
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Aptitude for quickly building rapport with our customers by showing patience, empathy and understanding

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Strong team player

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Confidence and eagerness to own and resolve issues by showing initiative and willingness to learn

## Description

We are looking for a customer focused individual to join our Customer Help Desk. Working as a part of a vibrant and energetic team, your role is to handle our customer queries, take ownership of the situation and demonstrate real empathy to provide a resolution to the customer's satisfaction.

Our team also provides technical support to the customer, for which training will be provided. We are looking for a professional and enthusiastic individual with very strong experience in customer service. The ability to work in a fast-paced environment and desire to deliver a great customer experience is essential.

Key tasks
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Handling Customer Queries in a polite and professional manner

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Logging jobs and booking engineer visits

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Capturing accurate notes on our internal systems

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Liaising with internal departments to resolve customer queries