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# IT Support Engineer

- **Company:** Apex Resource Management Ltd
- **Location:** Telford, UK
- **Salary:** £30,000.0 - £35,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Business Software, Cyber Security, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Virtual Private Networks (VPN), TCP/IP, User Provisioning Software, Wireless Networks, Wi-Fi Technology, Information Technology, Laptops, SentinelOne Expertise, Cisco
- **Published:** October 30, 2026
- **Apply:** https://www.cv-library.co.uk/job/225780431/IT-Support-Engineer

## About the Role

* Experience supporting Windows 11.
 * Knowledge of Microsoft Teams and Microsoft 365.
 * Experience with Active Directory.
 * Knowledge of endpoint security platforms such as Microsoft Defender, Sophos, SentinelOne or similar.
 * Experience with WDS, MDT or equivalent deployment technologies.
 * Strong troubleshooting and analytical capabilities.
 * The ability to explain technical information clearly to non-technical users.
 * The ability to prioritise tasks and manage multiple support requirements.
 * Flexibility to support planned out-of-hours maintenance and project work when required.
 * A full UK driving licence and the ability to travel occasionally to UK sites, including Nottingham and Telford.

## Description

We are seeking a technically capable and customer-focused IT Support Engineer to provide onsite support across office and manufacturing environments. You will deliver face-to-face technical assistance, troubleshoot a broad range of incidents and service requests, and support users within a modern enterprise IT environment. The position is fully site-based, five days per week, with occasional travel to other UK locations.

Role & Responsibilities

As the IT Support Engineer, your responsibilities will include:

 * Acting as the primary point of contact for IT incidents and service requests received through the IT Helpdesk platform, telephone and email.
 * Diagnosing and resolving 1st and 2nd line technical issues within agreed SLAs.
 * Escalating complex issues to internal specialists or third-party suppliers.
 * Accurately documenting incidents, requests, resolutions and technical procedures.
 * Building, configuring and deploying desktops, laptops and mobile devices.
 * Managing endpoint lifecycles, including hardware refreshes, warranties and asset tracking.
 * Deploying operating systems using MDT, WDS or equivalent technologies.
 * Installing and supporting printers, scanners, conferencing equipment and peripheral devices.
 * Providing 1st and 2nd line support for LAN, WAN and wireless infrastructure.
 * Assisting with Cisco switching and wireless infrastructure administration, monitoring and troubleshooting.
 * Diagnosing TCP/IP, DNS, DHCP, VPN and Wi-Fi connectivity issues.
 * Supporting user provisioning, permissions and shared resources.
 * Ensuring compliance with corporate IT standards and security policies.
 * Escalating security incidents and promoting cyber security best practice.
 * Producing technical documentation, knowledge base articles, user guides and standard operating procedures.
 * Identifying recurring incidents and recommending long-term improvements.
 * Supporting IT projects, including hardware deployments, office moves and infrastructure upgrades.
 * Providing user guidance on Microsoft 365, Teams and standard business applications.
 * Issuing IT equipment to new starters and supporting their initial system setup.