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# Wordpress Support

- **Company:** The Civic
- **Location:** Worcester, UK
- **Experience:** Experienced
- **Salary:** £30,224.0
- **Contract:** Permanent contract
- **Skills:** Clean Code Principles, Data Transmissions, Digital Assets, Digital Content, Web Development, Microsoft Office, Web Performance Optimization, Web Platforms, WordPress, Web Technologies
- **Published:** October 30, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5945946233

## About the Role

* Educated to A-Level standard or equivalent experience.
 * Minimum two years' experience in a similar web or digital support role.
 * Experience creating, publishing and managing website content.
 * Experience managing WordPress websites.
 * Experience managing WordPress themes, templates and plugins.
 * Understanding of:
 + Website Accessibility Standards
 + Search Engine Optimisation (SEO)
 + Website Security
 + Content Management Systems
 + Data Protection Requirements
 * Experience creating digital content and graphics.
 * Strong Microsoft Office skills.
 * Excellent communication and organisational skills.
 * Ability to manage work independently and meet deadlines.
 * Strong problem-solving and analytical skills.

Desirable

 * Experience working within Local Government.
 * Experience supporting social media accounts.
 * Experience working with ICT teams on website infrastructure and security.
 * Knowledge of web development and coding principles.
 * Experience delivering training and user support.

## Description

To provide technical and administrative support for Worcester City Council's suite of WordPress websites, ensuring content remains accurate, accessible, secure and user-focused.

The postholder will support the Communications and Strategy & Transformation teams by maintaining website content, managing WordPress functionality, supporting social media and intranet content, and ensuring websites comply with accessibility, security and best practice standards.

Website Management & Content

 * Manage and update content across the Council's websites.
 * Create, edit and publish website content.
 * Ensure all website information remains accurate, relevant and up to date.
 * Develop customer-focused self-service content and online information.
 * Support and maintain content on the Council intranet.
 * Ensure websites provide an excellent user experience for customers.

WordPress Administration

 * Provide technical support for a suite of WordPress websites.
 * Maintain and update WordPress themes, templates and plugins.
 * Monitor website performance and functionality.
 * Troubleshoot website issues and implement solutions.
 * Research and implement replacement plugins or website functionality where required.
 * Work with ICT colleagues to ensure websites remain secure and operational.

Website Security & Compliance

 * Monitor websites for security risks, vulnerabilities and potential threats.
 * Implement security updates and best practice controls.
 * Minimise the risk of spam, malware and hacking attempts.
 * Ensure compliance with Council ICT security policies.
 * Support business continuity and website resilience arrangements.

Digital Communications

 * Manage and support Council social media profiles.
 * Identify opportunities to promote Council services and key messages online.
 * Create and edit graphics, images and digital assets for websites and social media.
 * Support digital campaigns and communication activities.

Training & Support

 * Train and support website content authors across the Council.
 * Provide advice and guidance on content management and publishing standards.
 * Support colleagues in the effective use of WordPress and other digital platforms.
 * Promote best practice in digital communication and website management.

Continuous Improvement

 * Research developments in web technologies and digital communications.
 * Make recommendations to improve website performance, accessibility and customer experience.
 * Analyse website information and identify opportunities for improvement.
 * Contribute to process and service improvement initiatives.
 * Support digital transformation projects where required.