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# 2nd Line Support Analyst / Systems Support Analyst

- **Company:** Hays plc
- **Location:** Birmingham, United Kingdom (Remote available)
- **Experience:** Experienced
- **Salary:** £65,000 - £78,000
- **Contract:** Permanent contract
- **Skills:** Standard Sql, HR Software
- **Published:** October 30, 2026
- **Apply:** https://www.hays.co.uk/job-detail/2nd-line-support-analyst-systems-support-analyst-birmingham_4841387

## About the Role

* Strong hands-on 2nd line support / systems support experience
 * Experience working in an application or systems support environment
 * Good incident investigation, troubleshooting and problem-solving skills
 * Comfortable supporting systems during periods of change, implementation or early-life support
 * Ability to investigate data-related issues
 * Strong communication skills and confidence working with technical and non-technical stakeholders
 * SQL knowledge would be beneficial but is not essential
 * Previous HR systems experience is not required

This would suit a practical, hands-on 2nd Line Support Analyst who is comfortable troubleshooting application issues and supporting users through a significant system transformation.

## Description

Rate: £250 - £300 per day Contract:
Contract Project: HR Systems Transformation

Location: Remote

We are looking for a hands-on 2nd Line Support Analyst / Systems Support Analyst to support a major HR systems transformation programme.

As the new HR system moves through implementation and early-life support, there is expected to be an increased volume of incidents, system issues and user queries. You will provide hands-on 2nd line support, investigating and resolving issues and helping ensure the new system successfully transitions into BAU.

Key Responsibilities

 * Provide hands-on 2nd line application and systems support
 * Investigate and resolve incidents arising during early-life support
 * Troubleshoot system and user issues, escalating where required
 * Support the resolution of potential data issues and data fixes
 * Work closely with project, technical and business teams to manage issues through to resolution
 * Help support the transition of the new HR platform into a stable BAU environment

Skills & Experience

 * Strong hands-on 2nd line support / systems support experience
 * Experience working in an application or systems support environment
 * Good incident investigation, troubleshooting and problem-solving skills
 * Comfortable supporting systems during periods of change, implementation or early-life support
 * Ability to investigate data-related issues
 * Strong communication skills and confidence working with technical and non-technical stakeholders
 * SQL knowledge would be beneficial but is not essential
 * Previous HR systems experience is not required

This would suit a practical, hands-on 2nd Line Support Analyst who is comfortable troubleshooting application issues and supporting users through a significant system transformation.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
#4841387 - Timothy