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# Technical Service Engineer - Automation & Systems

- **Company:** Hays
- **Location:** Frankfurt am Main, Germany
- **Salary:** €69,500 - €81,000
- **Contract:** Permanent contract
- **Skills:** Systems Engineering, Computer Programming, Software Engineering
- **Published:** October 30, 2026
- **Apply:** https://www.xing.com/jobs/frankfurt-main-technical-service-engineer-automation-systems-158836822

## About the Role

* Degree in automation, electrical engineering, mechatronics, robotics, software engineering or another relevant technical discipline
 * Professional experience in a technical customer-facing position, such as field service, technical support, application engineering, commissioning or systems engineering
 * Strong understanding of complex automated equipment and the interaction between hardware and software
 * Confident troubleshooting skills and a structured, solution-oriented approach
 * Experience with programming, system interfaces or software-based technical environments is advantageous
 * Comfortable working independently in an international and fast-moving environment
 * Strong communication skills and a hands-on mentality
 * Very good English skills are essential
 * Chinese language skills are highly advantageous
 * Willingness to travel and support customers on site

## Description

* Opportunity to work closely with customers and directly influence the successful implementation of new technologies
 * Broad technical responsibility rather than a purely traditional service role
 * Short communication channels and the opportunity to contribute ideas
 * Attractive development opportunities within a growing international environment

Your Duties:

 * Take technical ownership of customer installations from initial setup through successful operation
 * Support the implementation and commissioning of sophisticated automated equipment and integrated technology solutions
 * Act as a technical contact for customers and provide hands-on support when complex issues arise
 * Analyse system performance, identify technical root causes and coordinate sustainable solutions
 * Work across mechanical, electrical and software-related topics in a highly automated environment
 * Collaborate closely with international engineering and product teams to resolve technical challenges and continuously improve existing solutions
 * Support customers in the effective use of installed systems through technical guidance and training
 * Coordinate technical requirements between customers, internal specialists and international stakeholders
 * Contribute to integration projects and the implementation of new technologies at customer sites
 * Document technical issues, solutions and improvement opportunities in a structured manner