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# Global IT Support Analyst - 1st/2nd Line, Madrid/EMEA

- **Company:** Lightsource Bp
- **Location:** Madrid, Spain
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft SharePoint, Software Engineering, Microsoft InTune
- **Published:** October 30, 2026
- **Apply:** https://www.jobleads.com/es/job/global-it-support-analyst-1st-2nd-line-madrid-emea--madrid--e9638f66bb64194f3d559e30e251b5502

## About the Role

You will handle 1st/2nd line support, manage hardware/software issues, and maintain SOPs, with emphasis on Microsoft 365, Intune, Entra, Exchange Online, Teams, and SharePoint Online. Travel to regional offices may be required; strong customer service and problem-solving skills are essential.

## Description

Lightsource bp in Madrid is seeking an experienced IT Support Analyst to help deliver day-to-day support for local users and our global offices across the EMEA region.

You will handle 1st/2nd line support, manage hardware/software issues, and maintain SOPs, with emphasis on Microsoft 365, Intune, Entra, Exchange Online, Teams, and SharePoint Online. Travel to regional offices may be required; strong customer service and problem-solving skills are essential.