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# Manager, Information Experience

- **Company:** Strategic Energy Products, LLC
- **Location:** United States (Remote available)
- **Experience:** Expert
- **Salary:** $123,000.0 - $218,000.0
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Business Analytics Applications, Data Analysis, Software as a Service, Continuous Integration, Darwin Information Typing Architecture (DITA), Github, Metadata, Markdown, Swagger, Openapi, Enterprise Software Applications, Retrieval-Augmented Generation, Git, Guidewire
- **Published:** October 30, 2026
- **Apply:** https://www.builtincolorado.com/job/manager-information-experience/11968319?handler=ApplyRedirect

## About the Role

* Seven or more years of experience in technical writing, information development, content design, or content strategy for enterprise software or SaaS, including at least three years managing teams.
 * Strong people leadership, coaching, feedback, and team-development skills.
 * Ability to think critically about user journeys and create holistic information experiences across multiple formats and channels.
 * Experience with information architecture, structured or modular content, content strategy, metadata, reuse, taxonomy, or governance.
 * Strong technical aptitude and the ability to learn cloud platforms, APIs, developer workflows, and software technologies quickly.
 * Experience using analytics, user feedback, research, search data, or other evidence to improve content and user outcomes.
 * Familiarity with generative AI concepts such as prompting, retrieval, grounding, evaluation, and human oversight.
 * Demonstrated ability to embrace AI and apply it to your current role as well as data-driven insights to drive innovation, productivity, and continuous improvement.
 * Ability to prioritize, lead change, navigate ambiguity, and work effectively across distributed, cross-functional teams.
 * Excellent communication, leadership, project-management, and organizational skills.

Preferred

 * Bachelor's degree in a technical, communications, or related field preferred, or equivalent practical experience.
 * Background in developer documentation for data and analytics solutions.
 * Experience supporting search, conversational assistants, retrieval-augmented generation systems, or other AI-enabled information experiences.
 * Proficiency with DITA, Markdown, Git or GitHub, OpenAPI or Swagger, static site generators, docs-as-code, and continuous integration and delivery workflows.
 * Knowledge of automated quality checks, taxonomies, and large structured content sets.
 * Experience with UX writing, accessibility, localization, video, diagrams, or interactive walkthroughs.

## Description

You'll join Guidewire's Product Strategy organization, helping make complex insurance technology easier to understand, adopt, and use. The team supports operational excellence, transformative innovation, customer-centricity, and the adoption of AI, cloud, and data capabilities across Guidewire's products and developer experiences.
As Manager, Information Experience, you'll lead a distributed team that creates connected, user-centered information across technical documentation, developer content, in-product guidance, tutorials, video, and other channels. You'll shape trusted, structured, AI-ready knowledge that improves customer and developer outcomes while partnering across Product, Engineering, Design, Learning, and subject-matter teams. This is an opportunity to help Guidewire transform how the world's property and casualty insurers do business while contributing to a culture grounded in determination, collaboration, continuous improvement, and bravery., * Lead, coach, and develop a distributed team of technical writers and information professionals, creating an inclusive environment where people can grow, contribute, and do meaningful work.

 * Set priorities and guide delivery across technical documentation, developer and API content, in-product assistance, UI content, tutorials, video, walkthroughs, and related information experiences.
 * Partner with Product, Engineering, Design, Learning, and subject-matter experts to plan content around user needs, product goals, customer adoption, and measurable outcomes.
 * Champion persona- and task-based information experiences for business and technical audiences, helping users understand, implement, and realize value from Guidewire products.
 * Guide the evolution of content into trusted, structured, reusable, and AI-ready knowledge through information architecture, content models, metadata, taxonomies, governance, and content reuse.
 * Promote practical and responsible use of AI in content planning, creation, review, evaluation, and maintenance, with appropriate human oversight and attention to quality.
 * Use analytics, search and assistant insights, user feedback, and research to evaluate effectiveness, improve findability and retrieval, and prioritize enhancements.
 * Improve authoring, review, publishing, and maintenance workflows; lead cross-functional initiatives, manage competing priorities, and remain hands-on when needed.

At Guidewire, we foster a culture of curiosity, innovation, and responsible use of AI-empowering our teams to continuously leverage emerging technologies and data-driven insights to enhance productivity and outcomes.