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# Technology Support Analyst

- **Company:** INCEED
- **Location:** Oklahoma City, OK, United States
- **Experience:** Experienced
- **Salary:** $58,240.0 - $74,880.0
- **Contract:** Contract
- **Skills:** Systems Integration, ServiceNow IT Service Management
- **Published:** October 30, 2026
- **Apply:** https://www.dice.com/job-detail/300abe8b-2bf5-4d7e-ba62-9d0b56c31d66

## About the Role

* 2-5 years of hands-on technical support experience.
 * Experience supporting store-level applications and hardware.
 * Strong troubleshooting and incident resolution skills.
 * Experience using IT ticketing systems.
 * Ability to work independently and manage multiple priorities.
 * Strong written and verbal communication skills.
 * Ability to support nontechnical users effectively.
 * Availability for after-hours and weekend support.

Nice to Have Skills & Experience:

 * Experience in QSR, restaurant, or multi-location retail environments.
 * Familiarity with POS and payment terminal support.
 * Experience with kiosks and digital ordering systems.
 * Understanding of end-of-day processing workflows.
 * Experience working with third-party technology vendors.

## Description

* Provide daily support for food service applications and hardware.
 * Receive, prioritize, and resolve support tickets through completion.
 * Troubleshoot POS, payment, kiosk, and KDS issues.
 * Support back-office, inventory, and system integrations.
 * Assist with end-of-day processing and sales reconciliation.
 * Coordinate with store teams, vendors, and internal IT partners.
 * Document recurring issues and recommend process improvements.
 * Participate in an on-call support rotation.