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# Help Desk/Desktop Support Analyst

- **Company:** Robert Half
- **Location:** Franklin Township, NJ, United States
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Apple IOS, Basic Access Authentication, Bluetooth, Business Software, Computer Networks, Information Technology Operations, Microsoft Office, Windows Search, Computer Equipment
- **Published:** October 30, 2026
- **Apply:** https://dejobs.org/x/x/FBD3A1632B724173BF3A401C1EFF3DE2/job/

## About the Role

* Manage multiple support priorities in a fast-moving setting while communicating clearly with users and stakeholders throughout the resolution process. Requirements * Technical training, hands-on experience, or equivalent knowledge related to desktop support and fitting software assistance.

 * Familiarity with supporting Bluetooth functionality and mobile devices, with preference for experience across both Android and iOS.

 * Proven ability to configure, install, remove, and troubleshoot both hardware and software components on end-user systems.

 * Strong customer service approach with a consistent focus on responsiveness, service quality, and user satisfaction.

 * Working knowledge of Microsoft Office and common Microsoft Windows desktop environments, including Windows 10.

 * Clear verbal and written communication skills with the ability to explain technical information in a detail-focused manner.

 * Basic understanding of networking concepts and practical troubleshooting methods for common connectivity issues.

 * Ability to stay organized, handle competing tasks, and work effectively in a high-volume support environment. Technology Doesn't Change the World, People Do.®

## Description

Description We are looking for a Help Desk/Desktop Support Analyst to support end users in Somerset, New Jersey within the health pharm/biotech industry. This Long-term Contract position is ideal for someone who enjoys resolving technical issues, delivering dependable customer support, and working across desktop, mobile, and software environments. The role focuses on maintaining day-to-day IT operations, assisting users with hardware and application needs, and ensuring a smooth support experience through clear communication and timely follow-up., * Provide front-line technical assistance for desktop, laptop, and peripheral issues, resolving incidents efficiently while maintaining a high level of customer care.

 * Troubleshoot operating system, software, and basic hardware problems across Microsoft Windows environments to restore user productivity as quickly as possible.

 * Support installation, setup, removal, and configuration of computer equipment and business applications in accordance with company standards.

 * Assist users with service desk requests by documenting issues accurately, updating ticket status, and ensuring proper resolution or escalation.

 * Offer guidance for mobile device connectivity and Bluetooth-related issues, including support for Android and iOS platforms when needed.

 * Perform account-related support activities in environments that use Active Directory, including basic access and user assistance tasks.

 * Apply foundational networking knowledge to identify connectivity issues and coordinate with other IT teams when broader support is required.