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# Homecare Support Supervisor

- **Company:** ASURA, INC.
- **Location:** Eden Prairie, MN, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $62,400.0 - $76,960.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Databases, Microsoft Office
- **Published:** October 30, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=2a65b9960c639be4

## About the Role

* Minimum of two (2) years of phone-based customer service experience required.
 * Minimum of six (6) months of experience working with Minnesota CFSS services required.
 * Previous supervisory, leadership, coaching, or people management experience preferred.
 * Demonstrated ability to lead teams, drive accountability, and support employee development.
 * Strong understanding of customer service principles and person-centered service delivery.
 * Ability to think strategically, solve problems, and make sound decisions in a fast-paced environment.
 * Intermediate proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and Teams.
 * Ability to learn and effectively utilize company-specific software, databases, and systems.
 * Strong organizational, prioritization, and time management skills.
 * Excellent written, verbal, and interpersonal communication skills.
 * Ability to maintain confidentiality and exercise sound judgment.
 * Ability to adapt to changing priorities and business needs.
 * Must successfully complete all required background screenings and pre-employment requirements.

Competency's Needed:

 * Action Oriented: Works hard, is action oriented and full of energy for challenges; not fearful of acting with a minimum of planning to seize opportunities.

## Description

We are seeking a motivated and experienced Homecare Support Supervisor to lead and support our Homecare Support Services team. This role is responsible for overseeing day-to-day operations, coaching and developing team members, ensuring compliance with Minnesota CFSS requirements, and delivering an exceptional experience for participants, participant representatives, and community partners.

The ideal candidate is a strong leader who enjoys developing others, solving problems, improving processes, and creating a positive team culture while maintaining a high standard of service excellence.

What You'll Do

 * Supervise, coach, and support Homecare Support Specialists.
 * Monitor quality, productivity, and service performance metrics.
 * Conduct employee training, onboarding, and performance evaluations.
 * Assist with hiring, employee development, and performance management.
 * Serve as a subject matter resource for complex participant and provider inquiries.
 * Ensure compliance with CFSS requirements, company policies, and regulatory standards.
 * Collaborate with internal teams, service providers, lead agencies, and state partners.
 * Identify and implement process improvements to enhance efficiency and service delivery.
 * Support departmental and organizational initiatives as part of the leadership team.
 * Foster a culture of accountability, teamwork, and continuous improvement., * Building Effective Teams: Shares, wins and successes; creates strong morale; fosters open dialogue; lets people be responsible for their work; define success in terms of whole team.
 * Customer Focus: is dedicated to meeting the expectations and requirements of internal and external customers; act. with customers in mind
 * Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably as well as decide and act without having total picture; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
 * Developing Direct Reports: Provides challenging and stretching assignments; holds frequent development discussions; is aware of each person's career goals and executes on development plans.
 * Drive for Results: can be counted on to exceed goals successfully; is bottom-line oriented, steadfastly pushes self and others for results.
 * Integrity and Trust: is widely trusted, seen as direct, truthful and can present the truth in an appropriate and helpful manner, keeps confidences, admits mistakes, does not misrepresent self for personal gain.
 * Motivating Others: creates a climate in which people want to do their best; can motivate many kinds of people or team members, empowers others, invites input from others, shares ownership and visibility, makes each person feel their work is important.
 * Time management: uses time effectively and efficiently.