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# Applications Engineer

- **Company:** Cleary Gottlieb Steen & Hamilton LLP
- **Location:** New York, NY, United States
- **Experience:** Experienced
- **Salary:** $140,000.0 - $160,000.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Application Configuration Access Protocols, Application Portfolio Management, Law Practice Management Software, Software as a Service, Cyber Security, Information Systems, System Configuration, Data Migration, Document Management Systems, Knowledge Management, Regression Testing, Systems Integration, Enterprise Software Applications, Information Technology, Integration Frameworks
- **Published:** October 30, 2026
- **Apply:** https://careers-clearygottlieb.icims.com/jobs/1862/applications-engineer/job?mode=apply&apply=yes&in_iframe=1&hashed=-336061782

## About the Role

* Bachelor of Science in Computer Science, Information Systems, Information Technology, or a related field.
 * Five or more years of relevant experience, including at least three years in application engineering, application administration, or a similar role supporting enterprise or legal technology applications.
 * Experience implementing, administering, and supporting enterprise and SaaS applications, enabling and configuring third-party integrations, and working with Information Security to configure Entra ID SSO applications and permissions.
 * Strong analytical, troubleshooting, problem-solving, testing, documentation, and organizational skills, including the ability to translate business requirements into practical technical solutions.
 * Strong oral and written communication skills, including the ability to communicate effectively with technical and non-technical audiences.
 * Ability to work independently within a team environment, manage competing priorities, exercise sound judgment, and take initiative., * Law firm experience implementing and supporting solutions from vendors such as iManage, Litera, vLex, Legora, Harvey, or Anthropic.
 * Understanding of legal workflows, document management, legal drafting, research, litigation, knowledge management, or other practice-support processes.
 * Experience with legal AI tools or other AI-enabled applications, workflow automation, or AI governance.

## Description

* Serve as the technical owner and primary technical resource for assigned practice and AI technology solutions.
 * Configure, customize, and administer assigned applications, including user access, permissions, data governance, and other operational settings.
 * Provide level two and level three support; investigate complex issues and coordinate resolution with vendors and internal IT teams.
 * Partner with attorneys and professional staff to understand legal workflows, review business requirements, and translate requirements into technical specifications for application configuration, integrations, data migration, and reporting.
 * Plan and execute application upgrades, feature releases, and other enhancements in accordance with the Firm's change-management processes.
 * Develop test plans, perform quality assurance and regression testing, coordinate user acceptance testing, and validate software deliverables.
 * Maintain productive vendor relationships, manage support cases and escalations, and remain informed about product roadmaps and relevant new capabilities.
 * Create and maintain technical, operational, and support documentation, including procedures, configuration records, process guides, technical diagrams, and knowledge articles.
 * Collaborate with project managers, business analysts, infrastructure teams, the Enterprise Applications team, and other stakeholders to deliver projects and operational improvements.
 * Work with Information Security, Risk, Privacy, and other governance functions to support application assessments and ensure assigned solutions comply with Firm requirements.
 * Monitor application health, usage, and support trends; identify opportunities to improve reliability, service delivery, and workflow efficiency.
 * Assume ownership of project tasks, communicate status and risks clearly, and see work through to completion.
 * Support the evaluation and implementation of additional practice and AI technology solutions as the application portfolio evolves.
 * Support attorney and staff adoption of legal AI tools by advising on capabilities, use cases, and appropriate use consistent with Firm AI policies.