> Markdown version of [/jobs/ext/4021087-service-desk-technician](https://www.wearedevelopers.com/jobs/ext/4021087-service-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Service Desk Technician

- **Company:** Crytek GmbH
- **Location:** Frankfurt am Main, Germany
- **Contract:** Temporary contract
- **Skills:** Microsoft Access, Microsoft Windows, Microsoft Online Services, Business Software, Linux, Programming Tools, Video Game Development, Microsoft Visual Studio, Microsoft Software, Perforce, Virtualization Technology, CompTIA Strata - PC Hardware Technology Engineer, Software Troubleshooting, HybridCloud, Git, User Accounts
- **Published:** October 30, 2026
- **Apply:** https://startup.jobs/service-desk-technician-crytek-10621973

## About the Role

* Experience working on a Service Desk or IT Support environment using ITSM platforms and working to agreed SLAs.
 * Excellent customer service, communication, problem-solving, and organizational skills.
 * Strong troubleshooting experience across desktop and laptop hardware, Windows. operating systems, business applications, and endpoint devices.
 * Experience building, deploying, upgrading, repairing, and supporting IT hardware.
 * Experience supporting Microsoft technologies including Windows 10/11, Microsoft 365, Entra ID, Exchange Online, and Teams.
 * Experience administering user accounts, permissions, access, and hybrid technology.
 * Familiarity with endpoint security solutions and security best practices.
 * Ability to prioritize workload, manage multiple tasks, and take ownership.
 * Willingness to relocate to Frankfurt am Main, Germany.

Nice to have

 * Experience supporting macOS and Linux systems.
 * Experience in game development.
 * Familiarity with Perforce, Git, Visual Studio, or similar development tools.
 * Understanding of networking, virtualization, server infrastructure, and hybrid cloud environments.
 * Experience with asset management and hardware systems.
 * ITIL Foundation or equivalent service management experience.

## Description

Crytek is looking for a Service Desk Technician to join the IT Team in our new state-of-the-art office in Frankfurt, Germany.

As a key member of our Service Desk team, you will work as part of the team supporting our hybrid infrastructure. You will support the day-to-day operations of our studio, ensuring the efficiency and performance of our studio, which includes 350+ endpoints, hybrid workers, and a mix of on-premises and cloud-based services. You will be expected to suggest improvements to our service, and work with the Service Desk team to improve this every day.

A key focus will be reducing friction in the end-user experience, ensuring we are responsive and diligent wherever our employees are working.

What you'll do

 * Provide Tier 1 & 2 technical support for employees across the studio, resolving hardware, software, access, and tool issues.
 * Manage incidents and service requests through the Service Desk, ensuring SLA and studio expectations are met.
 * Escalate complex issues to infrastructure teams or development teams where required.
 * Deploy, configure, maintain, and troubleshoot Windows workstations, endpoint devices, and applications.
 * Administer user accounts, permissions, Microsoft 365 services, and hybrid working technology.
 * Support endpoint security and contribute to maintaining a secure IT environment.
 * Manage hardware and software assets through inventory tracking & documentation.
 * Support joiner, mover, and leaver processes, including onboarding and offboarding.
 * Create and maintain technical documentation and knowledge base articles.