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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Information Technology Product Manager - **Company:** Asset Staffing, Inc. - **Location:** New York, NY, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Agile Methodology, Artificial Intelligence, Amazon Web Services, Digital Technology, Fraud Prevention and Detection, Amazon Connect, Chatbots, Large Language Models, Customer Identity Access Management, Information Technology, Amazon Lex - **Published:** October 30, 2026 - **Apply:** https://www.careerboard.com/us/en/find-jobs-in-United-States/-0E4B6304ED26498296/ ## About the Role Balance business, customer experience, and technical considerations Strong product management experience Ability to write clear requirements and user stories Experience leading cross-functional teams Experience working with digital products and customer-facing technologies Ability to communicate effectively with executives, business stakeholders, and technical teams Sufficient technical knowledge to participate in architecture and technology discussions without being a hands-on engineer, * Bachelor's degree or equivalent experience * 6+ years of Product Management or Product Owner experience * Strong experience with contact center technologies * Strong experience in digital technology delivery * Experience delivering customer-facing digital or voice products * Experience working with Agile teams * Strong communication and stakeholder management skills * Ability to translate business needs into technical requirements * Experience leading complex enterprise initiatives MAJOR PLUSES: * Experience with Amazon Connect * Experience with Amazon Lex or conversational AI * Experience deploying AI/LLM-powered customer experiences * Financial Services or Banking experience * Knowledge of IVR design best practices * Experience working with AWS Professional Services * Familiarity with contact center KPIs including Containment, CSAT, NPS, Average Handle Time, Transfer Rate . 2.Senior Experience Owner - Fraud Communications & Customer Experience, * Bachelor's degree or equivalent experience * 6+ years in Product Management, Experience Ownership, or Product Ownership * Strong experience leading customer-facing products * Experience working in Agile environments * Ability to work across business and technology organizations * Strong analytical and problem-solving skills. PLUSES: * Experience in Fraud Operations or Fraud Prevention * Banking or Financial Services experience * Experience with Amazon Connect * Experience with customer communications platforms * Experience with SMS, email, outbound dialing, and customer notification systems * Experience working with AWS technologies * Knowledge of fraud workflows and customer authentication * Familiarity with conversational AI and LLM-powered customer experiences * Successful deployment of fraud communication capabilities * Improved customer experience during fraud events * Faster delivery of new communication capabilities * Increased customer engagement with self-service channels * High-quality product requirements * Strong cross-functional execution * Reduced customer effort during fraud interactions Lead fraud-related customer communication experiences Oversee migration from Legacy communication platforms to Amazon Connect Drive continuous improvement of fraud customer journeys Enhance customer experiences related to fraud alerts and fraud servicing Improve and automate customer communications across: SMS, Email, Outbound Voice Location New York, NY, United States of America ## Description Seeking an experienced Senior Product Manager to lead the evolution of their Amazon Connect voice and conversational AI platform. This role is responsible for defining product requirements, customer journeys, and deployment strategy for next-generation IVR capabilities powered by Amazon Connect, Amazon Lex, and Large Language Models This is a highly cross-functional role requiring someone who understands both the customer experience and the underlying Amazon Connect ecosystem. The ideal candidate can bridge business, operations, and technology teams to successfully deliver scalable self-service experiences that improve customer satisfaction while increasing call containment. ROLE; * Own the product roadmap for Amazon Connect voice self-service capabilities * Define business requirements, epics, user stories, and acceptance criteria * Design intuitive customer journeys for IVR and conversational AI experiences * Partner with engineering teams to successfully deploy capabilities within Amazon Connect * Guide implementation of LLM-powered voice experiences and AI-enabled customer interactions * Work closely with UX, Operations, Compliance, Architecture, AWS, and engineering teams * Prioritize product backlog based on customer value and business outcomes * Drive improvements in: IVR containment, Customer Experience (CX), Call deflection, First Contact Resolution * Participate in testing, UAT, production readiness, and rollout planning * Analyze customer interaction data and recommend product improvements * Ensure solutions align with enterprise architecture and regulatory requirements, We are looking for an experienced Senior Experience Owner to lead the product strategy and customer experience for Fraud Communications across multiple customer channels. This role owns the end-to-end customer experience for fraud notifications and communications, including SMS, email, outbound voice, inbound IVR, and future AI-enabled engagement capabilities. The ideal candidate combines strong product management skills with fraud domain expertise and understands how to deliver exceptional customer experiences while operating in a highly regulated environment. Responsibilities * Own the Fraud Communications product roadmap * Define customer journeys across: SMS, Email, Outbound Voice * Amazon Connect * Future AI-enabled communication channels * Partner with Fraud Operations to improve customer experiences during fraud events * Define product requirements, user stories, and acceptance criteria * Prioritize backlog and manage delivery across multiple teams * Work closely with Engineering, AWS, Architecture, Compliance, Risk, Operations, and Business stakeholders * Improve customer experiences around: Fraud alerts, Transaction verification, Fraud claim initiation, Customer notifications * Self-service capabilities * Help deploy communication workflows using Amazon Connect and AWS technologies * Identify opportunities to automate fraud communications while maintaining compliance * Participate in production rollout planning and post-production optimization