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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # QBE's VTC Engineer - **Company:** QBE LLC - **Location:** United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Multitier Architecture, Adobe Connect, VoIP, Cisco Unified Communications Manager, Configuration Management Databases, CompTIA Network+, Cyber Security, Firmware, H.323 Protocol, Internet Protocol, Session Initiation Protocols, NIPRNet, Software Vulnerability Management, Cisco WebEx, Planning Software, Firewalls (Computer Science), Performance Monitor, Cts+, Cisco, Servicenow - **Published:** October 30, 2026 - **Apply:** https://jobs.military.com/career/381364/av-vtc-engineer-south-carolina-sc-fort-jackson ## About the Role * Bachelor's degree and a minimum of 3 years of related experience (an additional 4 years of related experience may be substituted for the degree).\n * Must be a U.S. Citizen.\n * Must have an Active Top Secret Clearance (favorably adjudicated T5/T5R) to start; this is a Privileged User position.\n * Must be willing and able to obtain TS/SCI eligibility after start, if required by mission needs.\n * Must be within investigation scope and/or currently enrolled in Continuous Evaluation / Continuous Vetting.\n * Must possess and maintain a current DoD 8570/8140 IAT Level I baseline certification (e.g., CompTIA A+ CE, Network+ CE, Security+ CE, CCNA-Security, or SSCP) prior to performing cybersecurity-related duties.\n * Demonstrated ability to work independently, analyze complex technical problems, evaluate alternative solutions, determine the appropriate course of action, and exercise discretion and independent judgment with limited day-to-day supervision.\n * Minimum of 3 years of experience supporting enterprise audio-visual and video teleconferencing systems in conference room, classroom, or event environments.\n * Hands-on experience with Cisco and/or Poly VTC endpoints and infrastructure (e.g., CUCM, Expressway, TMS, Webex/Zoom for Government room systems) and with displays, projectors, cameras, microphones, audio DSP, and control systems (e.g., Crestron, Extron, AMX).\n * Understanding of IP networking as it applies to VTC (SIP, H.323, QoS, firewall traversal) and basic call troubleshooting.\n * Demonstrated ability to support senior executives and live events with poise and minimal disruption.\n * Ability to lift and move equipment up to 50 pounds, work on ladders, and travel to regional sites as pre-approved (up to 15% of the time).\n * Flexibility to support early-morning, evening, and occasional weekend events and maintenance windows.\n * Strong customer service, documentation, and communication skills.\n, * AVIXA CTS or CTS-I, Cisco CCNA/CCNP Collaboration, Crestron or Extron certification, or CompTIA Network+/Security+ CE.\n * Experience working across multiple security enclaves (NIPRNet, SIPRNet, JWICS) and with classified system handling procedures.\n * Experience supporting Department of War (DoW), DoD, or Intelligence Community secure VTC environments.\n * Experience with Adobe Connect, Microsoft Teams Rooms, Zoom for Government, and hybrid meeting platforms.\n * Experience using ServiceNow (incident, request, knowledge, CMDB, Service Catalog, Virtual Agent) or a comparable enterprise ITSM platform.\n * Familiarity with DISA STIGs for VTC systems and ACAS vulnerability remediation.\n * Experience supporting instructional technology in training centers or classrooms.\n, * Ability to remain in a stationary position for extended periods while working at a computer. \n * Ability to communicate effectively through virtual and in-person meetings. \n * Ability to perform duties in an office, remote, or hybrid environment based on program requirements. \n * Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position\n ## Description * VTC Infrastructure: Engineer, administer, and maintain VTC infrastructure across enclaves: bridges and conferencing servers, management and scheduling platforms (e.g., TMS), Expressway traversal, room system codecs and peripherals, and integrations with Webex, Zoom for Government, Microsoft Teams Rooms, and Adobe Connect.\n * Unified Communications: Administer and maintain enterprise unified communications infrastructure, including Cisco Unified Communications Manager (CUCM), Unity Connection, Expressway, voice gateways, and session border controllers, across multiple security enclaves.\n * Tier II/III Engineering: Provide Tier II/III engineering resolution for escalated VTC and voice incidents, analyzing call detail records, traces, SIP/H.323 signaling, traversal, bandwidth/QoS, and endpoint and network behavior to determine root cause and implement permanent fixes; coordinate with the VoIP Engineer and network teams.\n * Service Readiness: Maintain VTC Service Readiness to the PRS uptime/availability standard through proactive monitoring, preventive maintenance, and readiness procedures.\n * Site Surveys & Room Design: Lead technical site surveys and VTC room designs for new locations, expansions, and refreshes, assessing power, networking, cabling, QoS, and A/V requirements, and produce formal findings reports and Project Installation Plans for Government approval.\n * Installation & Testing: Design, plan, and lead the installation, configuration, and testing of new or replacement communications equipment, coordinating with network engineering, facilities, security, and technicians and validating results against acceptance criteria.\n * Security & Compliance: Own STIG/SRG compliance, firmware baselines, ACAS remediation, and RMF/ATO evidence in eMASS for VTC systems, including secure VTC on SIPRNet and JWICS, and provide VTC availability data for the Customer Support Metrics Dashboard.\n