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# Network Administrator - Video Systems

- **Company:** The Fountain Group
- **Location:** Chicago, IL, United States
- **Salary:** $79,872.0 - $85,571.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, JIRA, RAID, Internet Protocol, Subnetting, Network Troubleshooting, Microsoft Office, Multicasting, IP Cameras, Network Architecture, Routing, Network Video Recorder, Expertise in Genetec Systems, TCP/IP, Virtual Local Area Networks, Wireless Networks, System Availability, RTSP, Storage Technologies, Information Technology, Gsuite, Video Streaming, Video Analysis, Servicenow
- **Published:** October 30, 2026
- **Apply:** https://www.thefountaingroup.com/job/18512/network_administrator_video_systems#apply-now-header

## About the Role

Bachelor's degree in Information Technology, Computer Science, Networking, or a related technical field required., Network troubleshooting, IP networking, and network infrastructure support.

 - IP camera installation, configuration, maintenance, and troubleshooting.
 - Video Management Systems (VMS) administration and support.
 - Enterprise ticketing and incident management systems.
 - Microsoft Windows, Microsoft Office Suite, and Google Workspace.
 - Customer-facing technical support and incident resolution.
 - Network protocols: TCP/IP, multicast, unicast, RTSP, and RTCP.
 - VLANs, subnetting, routing, QoS, MTU optimization, and bandwidth management.
 - Video surveillance storage architectures: SAN, NAS, DAS, and RAID.
 - SLA monitoring, uptime reporting, root cause analysis, and change management.

Preferred Skills

 - Hands-on experience with Genetec Security Center, camera management, and federation management.
 - Experience with ServiceNow or Jira for incident, problem, and change management.
 - Experience supporting large-scale, multi-server federated video surveillance environments.
 - Experience with multi-terabyte or petabyte video archiving and high-throughput video streaming.
 - Knowledge of warranty repair processes, return merchandise authorization (RMA), and preventive maintenance contracts.
 - Experience with video analytics, access control systems, and mission-critical surveillance infrastructure.
 - Telecommunications or public-sector video surveillance experience.

## Description

Administer and support enterprise-scale Genetec Video Management Systems (VMS) supporting a 7,000+ IP camera environment.

 - Coordinate camera infrastructure maintenance, system upgrades, software updates, and remote/on-site technical support.
 - Monitor camera availability, network events, incidents, and service-level performance to support a 96% camera uptime target.
 - Troubleshoot IP cameras, video management servers, network video equipment, fixed and wireless network infrastructure, and connectivity issues.
 - Manage Genetec camera configuration and federation across multiple Chicago agency environments.
 - Coordinate incident notifications, technician dispatch, warranty repairs, hardware replacements, and preventive maintenance.
 - Manage incidents, service requests, root cause analysis, and change controls through ServiceNow or similar ticketing platforms.
 - Support video storage infrastructure, including SAN, NAS, DAS, RAID, and high-throughput video archiving environments.
 - Monitor SLA compliance, service metrics, incident resolution, and system availability.
 - Prepare customer support documentation, escalation procedures, operational reports, and quarterly service reviews.
 - Travel to customer locations as needed; personal vehicle required.