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# Technology Support Specialist II- 1.0 FTE

- **Company:** Fayette County Public Schools
- **Location:** Lexington, KY, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Multitier Architecture, Microsoft Windows, Active Directory, Software Applications, Desktop Computing, Issue Tracking Systems, Microcomputer, Software Systems, Wireless Access Point, Peripherals, Computer Equipment
- **Published:** October 30, 2026
- **Apply:** https://api.schoolspring.com/api/Jobs/5976355?domainName=

## About the Role

* High school diploma or G.E.D. Certificate supplemented by course work in microcomputers and software applications
 * Four years microcomputer and software operations and installation experience., * Work is performed while standing, sitting and/or walking
 * Requires the ability to communicate effectively using speech, vision and hearing
 * Requires the use of hands for simple grasping and fine manipulations
 * Requires bending, squatting, crawling, climbing, reaching
 * Requires the ability to lift, carry, push or pull light weights, up to 30 pounds

## Description

Install and troubleshoot computer hardware and software; train users in functions and operations of computers; provide continuing on-site and telephone support for users., * Provide on-site and telephone support for users of hardware and software.

 * Install Windows PCs, Chromebooks, and iPads including applicable peripherals, software, and apps.
 * Manage district technology hardware and accounts using Active Directory, Group Policy, and Mobile Device Management solutions.
 * Conduct and document tier II problem-solving research.
 * Test, install, and configure new software programs and updates
 * Document troubleshooting steps and solutions in Help Desk ticket system.
 * Diagnose hardware problems and replace components as needed.
 * Conduct training for use of district technology hardware and software with individuals and small groups.
 * Evaluate needs of user departments and recommend hardware and software solutions.
 * Diagnose hardware problems and replace components as needed.
 * Trace network and other cables and make repairs as needed.
 * Demonstrates the ability to communicate in more than one language or the willingness to learn to communicate in more than one language at the novice level of proficiency.
 * Performs other duties as assigned.
 * Maintains regular attendance., * Operation of Windows PCs, Chromebooks, and iPads and related peripherals.
 * Operation of numerous software applications used by students, teachers and staff.
 * Installation of computer hardware, peripherals and software.
 * Proper methods of storing equipment, materials and supplies.
 * Manual instructions, sufficient to enable quick and accurate diagnosis of difficulties. Technical aspects of field of specialty.
 * Customer Service practices.
 * Public speaking techniques.

ABILITY TO:

 * Install computer hardware and software.
 * Plan, develop and coordinate training programs in the use of PCs, Chromebooks, iPads, wireless access points, copiers, printers and other peripheral equipment.
 * Provide assistance and technical knowledge of various software applications.
 * Develop and present training sessions on the operation of computer hardware and software applications.
 * Maintain current knowledge of technological advances in the field.
 * Establish and maintain cooperative and effective working relationships with others.
 * Communicate effectively both orally and in writing.
 * Work independently on tasks as well as part of a team.
 * Demonstrate the ability to communicate in more than one language or the willingness to learn to communicate in more than one language at the novice level of proficiency