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# Network / System Engineer III

- **Company:** BC Forward
- **Location:** Charlotte, NC, United States
- **Experience:** Expert
- **Salary:** $145,600.0
- **Contract:** Temporary contract
- **Skills:** VoIP, Computer Telephony Integration, Trunking, Integrated Services Digital Networks, Session Manager SubSystems, Genesys
- **Published:** October 30, 2026
- **Apply:** https://www.jofdav.com/jobs/60346965-network-system-engineer-iii

## About the Role

* Strong proficiency with Avaya Communication Manager, Session Manager, and System Manager.
 * Hands-on experience with Avaya Site Administrator and Provision or Provision Site Administrator.
 * Extensive PBX/ACD and VoIP programming experience on Avaya ACM, including call flows, vectors, CTI, IVR, and adjunct routing.
 * Expertise with SIP and ISDN/PRI trunking, SBC, AES, CMS, and MOH.
 * E911 configuration experience, preferably with Intrado e911 products.
 * Ability to work evenings and weekends as project requirements dictate.
 * 8+ years of contact center engineering experience in large, multi-layered network environments.

Preferred Skills:

 * Avaya Aura ecosystem across SBC, ACM, System & Session Manager, AES, and CMS.
 * Knowledge of NICE call recording and contact center architecture and design principles.

## Description

We are seeking a Network Engineer to join our dynamic team supporting a Telephony program focused on Avaya contact center migration to Genesys Cloud. The ideal candidate will have strong experience in Avaya Aura, Communication Manager, Session Manager, and provisioning tools and a proven ability to deliver complex contact center engineering solutions in fast-moving programs., * Implement and review engineering plans for contact center products and solutions.

 * Develop program schedules, tasks, and documentation for engineering initiatives.
 * Create communication materials for senior leadership and stakeholders.
 * Engineer and support Avaya-based VoIP, PBX/ACD, and SIP trunking solutions.
 * Configure VoIP endpoints and E911 services to meet site requirements.
 * Produce and maintain contact center engineering documentation.