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# AfroTech 2026 Senior Technical Support Representative

- **Company:** Axon Enterprise, Inc.
- **Location:** Boston, GA, United States
- **Experience:** Expert
- **Salary:** $45,531.0 - $87,402.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Cloud Computing, Microsoft Office, Server Administration, Bug Reporting, Information Technology
- **Published:** October 30, 2026
- **Apply:** https://www.careerbuilder.com/job-details/afrotech-2026-senior-technical-support-representative-boston-ga--dd009cb9-61e6-4dcf-b99b-eead60d20056

## About the Role

Technical Support, Cloud Computing, Ecosystems, Process Improvement, Customer Relations, Customer Support/Service, Software Administration, Exceeded Sales Goal, Technical Support, Identify Issues, * Bachelor's Degree preferred or equivalent work experience

 * 1+ years technical support experience in supporting software, hardware, web-based solutions, or e-commerce platforms
 * Excellent verbal and written communication skills (fluency in multiple languages a plus).
 * Passion for helping people and solving problems
 * Proficient with Windows operating systems, mobile devices and cloud-based solutions.
 * Strong analytical/troubleshooting skills
 * Proficiency with Microsoft Office
 * Ability to articulate at a technical level appropriate to the circumstance - i.e. for clients with varying levels of IT knowledge and skillset
 * Self-driven, ability to work independently and actively seeks out team needs and solution
 * Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.

## Description

Your ImpactThe Technical Support Representative provides first class technical support to Axon customers through multiple communication channels which may include email and phones. This is a customer-focused, technical, hardware, and software-related support position with responsibilities for meeting or exceeding performance and quality goals.What You'll Do Location: Onsite 4-days a week out of our Boston, MA, Scottsdale, AZ, or Atlanta, GA office (must be available to work weekends)Reports to: Manager of Technical Support

 * Troubleshoot and resolve technical issues related to general product knowledge, networking, training, software download/installation/registration/performance, returning damaged devices, and any other Axon related questions.
 * Build and maintain subject matter expertise of all Axon products, solutions, and policies.
 * Assist customers utilizing problem solving skills and customer empathy.
 * Report bugs and trends to the necessary stakeholders and process/performance improvement suggestions to their manager.