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# Service Desk Technician

- **Company:** General Dynamics Information Technology
- **Location:** Newington, CT, United States (Remote available)
- **Salary:** $89,250.0 - $120,750.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Systems Engineering, Cisco Unified Communications Manager, CompTIA Security+, Issue Tracking Systems, Information Technology Operations, Network Troubleshooting, Microsoft Office, Remote Access Technology, System Availability, Information Technology, Servicenow
- **Published:** October 30, 2026
- **Apply:** https://www.careerbuilder.com/job-details/service-desk-technician-newington-ct--fb4df77e-a368-46e4-8205-b188bced4049

## About the Role

Customer Support, Information Technology (IT) Systems, Information Technology Operations, Systems Engineering, Troubleshooting

Certifications:
CompTIA Security+ CE | CompTIA - CompTIA

Experience:
1 + years of related experience, Bring your technology expertise and drive for innovation to GDIT. The Service Desk Specialist must have:

Education: Bachelor Degree, or combination of relevant experience

Certification DOW IAT-II (CompTIA Security + CE or equivalent)

Experience: 1+ years of related IT service desk or help desk experience

Technical skills: Experience with Microsoft Active Directory, Microsoft Office Suite of Products, ServiceNow & Remedy ticketing systems, CUCM, Fiber Optic Cable

Security clearance level: Top Secret/SCI

## Description

As a Service Desk Specialist, the work you'll do at GDIT will be impactful to the mission of customer. You will play a crucial role in ensuring continuous IT availability and delivering rapid technical support to empower end-users across the enterprise.

WHAT YOU WILL DO:

Support first-line IT operations by troubleshooting hardware, software, and network issues to minimize system downtime and maintain customer mission readiness.

Collaborate with end-users, system administrators, and tier-three technical teams to diagnose, escalate, and resolve complex IT service requests efficiently.

Drive high first-contact resolution rates and overall customer satisfaction through structured ticketing workflows and proactive problem-solving.

Utilize ITSM ticketing platforms (e.g., ServiceNow, Remedy), Active Directory, remote access tools, and enterprise knowledge bases to manage incidents.

Provide onsite first line troubleshooting and remediation actions