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# Technical Support Engineer II

- **Company:** Tracelink
- **Location:** Barcelona, Spain
- **Salary:** €45,988.0
- **Contract:** Permanent contract
- **Skills:** Java (Programming Language), Application Programming Interfaces (APIs), AS2, Unix, Data Files, Parsing, Software Deployment, Web Services, Extensible Markup Language (XML), File Transfer Protocol (FTP), Information Technology
- **Published:** October 30, 2026
- **Apply:** https://www.adzuna.es/details/5945452459

## About the Role

* 3-5 Years of experience in a technical support and troubleshooting role.
 * Customer-first communication and attitude.
 * Strong analytical skills and attention to detail.
 * BS in Computer Science or similar information technology degree.
 * Knowledge of UNIX, with a focus on scripting and parsing of data sets.
 * Experience in working with Java APIs.
 * Ability to read, parse and manipulate various technical formats including XML, EDI and CSV.
 * Working knowledge of B2B technologies including AS2, SFTP, and Web Services.
 * Experience with Supply chain software and knowledge of pharmaceutical industry preferred.

## Description

* Direct interaction with customers and other TraceLink departments to understand, document, troubleshoot and resolve customer issues in a timely manner.
 * Perform analysis and problem resolution activities.
 * Contribute to the development of standard procedures and tools for frequently used troubleshooting techniques.
 * Partner with Product Management, Engineering and Quality Assurance on the timely resolution of customer reported issues.
 * Create and review Knowledge Articles for both internal and external (customer) use.
 * Participate in knowledge sharing and training as required.
 * Participate in on-call rotations to support off-hour customer issues as well as software deployment activities.