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# Genetec Support Engineer

- **Company:** Eliassen Group
- **Location:** Pittsburgh, PA, United States
- **Salary:** $124,800.0 - $143,520.0
- **Contract:** Temporary to permanent
- **Skills:** Biometrics, Encodings, Cyber Security, Firmware, Session Initiation Protocols, Key Management, Radio-Frequency Identification, Expertise in Genetec Systems, SQL Databases, Transmission Control Protocol (TCP), Flexi (Photoshop Plugin), Enterprise Software Applications, Video Analysis, User Administration
- **Published:** October 30, 2026
- **Apply:** https://www.adzuna.com/details/5935893534

## About the Role

* Hands-on experience supporting Genetec enterprise environments at scale, including Security Center administration.
 * Certifications and strong familiarity with Genetec Enterprise Systems, ClearID, Axis, Mercury, 2N, HID, Fargo, Life Safety Power, Idemia, Princeton Identity, KeyWatcher, Traka, and Assa Abloy.
 * Proficiency in device provisioning, camera and access control configuration, role and user management, patching and firmware, and incident troubleshooting.
 * Strong analytical and problem-solving skills with a customer-focused mindset and clear communication across technical and non-technical audiences.
 * Experience collaborating with vendors and cross-functional teams in change-controlled environments.
 * Preferred: experience in system conversions and migrations, such as platform consolidation, controller and reader transitions, and camera fleet refresh.
 * Preferred: knowledge of OSDP, SIP, TCP, SQL, HTTPS, reverse transfer printing, RFID encoding, and facial biometrics.
 * Preferred: exposure to video analytics, biometric authentication workflows, and plug-in lifecycle management.
 * Preferred: experience documenting standards, creating runbooks, and coaching level 1 and 2 support teams.

## Description

* Administer and maintain Genetec Security Center across access control and video, including device and camera changes, hardware configuration, and integration health.
 * Manage roles, permissions, and user lifecycle while upholding least-privilege access and audit readiness.
 * Troubleshoot connectivity and mechanical failures across controllers, readers, cameras, and intercom endpoints, coordinating with vendors as needed.
 * Plan and execute system updates, firmware upgrades, and patches with validated rollback plans and change records.
 * Provision and manage intercom systems via Sipelia, optimizing call routing, audio quality, and availability.
 * Develop and deliver operational reports on events, alarms, access audits, and uptime for stakeholders and compliance teams.
 * Oversee third-party plug-ins including video analytics and biometric integrations, validating compatibility, performance, and licensing.
 * Administer key management solutions and workflows to ensure chain-of-custody, auditing, and incident procedures.
 * Maintain configuration standards, documentation, and runbooks, contributing to the global support knowledge base.
 * Partner with facilities, security operations, and network teams to diagnose cross-domain issues and drive timely resolution.