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# IT Service Desk Technician I

- **Company:** Extra Space Storage Inc.
- **Location:** Buffalo, NY, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Applications, Computer Terminals, System Configuration, Issue Tracking Systems, Server Administration, Computer Equipment, Information Technology
- **Published:** October 30, 2026
- **Apply:** https://www.careerbuilder.com/job-details/it-service-desk-technician-i-buffalo-ny--82fae673-03da-4162-8de0-0e1c7a182791

## About the Role

Customer Support/Service, Technical Support, Stock Market, Team Player, Trading/Stockbroking, Help Desk, Identify Issues, Systems Maintenance, Software Administration, Customer Support/Service, * High school diploma or GED required

 * Associate or bachelor's degree a plus
 * Help Desk experience or work equivalent a plus
 * A+ and/or Network+ certification a plus

Competencies

 * Basic technical experience with Windows 11 operating system and computer hardware
 * Excellent customer service skills
 * Eagerness to learn
 * Enthusiastic and positive attitude
 * Flexibility to work assigned shift which can include Saturday's and Sundays as shift demands
 * Detail oriented
 * Highly organized to manage assigned Service Desk tickets to resolution
 * Follow Service Desk practices and procedures

Work Environment & Physical Requirements

Performs sedentary work in an office environment with limited lifting (less than 10 pounds) or walking required. Close visual acuity required to perform work at computer terminal. No exposure to adverse environmental conditions. Requires repetitive typing motion, talking, hearing, grasping and feeling.

## Description

We're currently hiring for a Help Desk Technician I for our corporate office in Buffalo, NY. In this position, you will provide full end-user help desk support by allocating, configuring, delivering, troubleshooting, and maintaining systems and software. You will support internal company corporate and remote site locations in a fun, fast-paced, and challenging environment. This will be a temp-to-hire position (90 days)., A Technician I will provide Tier I end-user service desk support by allocating, configuring, delivering, troubleshooting, and maintaining systems and software. A Technician I will support internal company corporate and remote site locations while having the ability to work a variety of shifts. Technician I will escalate issues that extend beyond the Tier I span of control. Directly supervised in all aspects of work., * Resolve Service Desk tickets according to SLA

 * Resolve customer issues via phone, email, and computer chat
 * Provide customer assistance by troubleshooting and resolving issues relating to computer systems, hardware, software, telecommunications, printers, and networking
 * Accurately document customer interactions in a service desk ticketing system
 * Escalate issues to the next Tier with next level of difficulty
 * Install, make changes, and repair computer software
 * Follow-up with customers to ensure issues are resolved
 * Follow detailed training and "how to" documents to resolve tickets