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# IT Support Specialist

- **Company:** Communication Service for the Deaf
- **Location:** United States
- **Experience:** Experienced
- **Salary:** $50,000 - $60,000
- **Contract:** Permanent contract
- **Skills:** JIRA, Microsoft Online Services, Collaborative Software, Cyber Security, System Configuration, Desktop Computing, Identity and Access Management, Instant Messaging Technology, Network Troubleshooting, Microsoft SharePoint, Microsoft InTune, Information Technology, Laptops, Servicenow
- **Published:** October 30, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=fe100f1ad218af9c

## About the Role

To perform the essential functions of this position successfully, an individual should demonstrate the following competencies:

 * Strong problem-solving and analytical skills.
 * Excellent time-management skills; able to meet promised response and resolution times.
 * Ability to multitask and prioritize multiple tickets simultaneously.
 * Team-oriented with the ability to work independently when required.
 * Comfort with remote collaboration tools (video conferencing, instant messaging, etc.)., * Associate's degree in Computer Science, Information Technology, or a related field, or equivalent experience. (Required)
 * CompTIA A+, Network+, or equivalent entry-level certification. (Preferred)
 * Minimum of two years of hands-on technical support experience. (Required)
 * Experience with ITSM tools such as FreshService, ServiceNow, or Jira Service Management. (Required)
 * American Sign Language (ASL) proficiency. (Preferred)

## Description

The IT Support Specialist is responsible for day-to-day technical support and maintenance of our IT infrastructure. This role includes incident resolution, user support, documentation upkeep, and collaboration on cross-functional IT projects.

 * Respond promptly to incoming support tickets, messages, and emails, and diagnose and resolve issues in accordance with SLA targets.
 * Troubleshoot and resolve software, operating system, hardware, peripheral, and network issues.
 * Support Microsoft 365 services, including Exchange Online, Teams, OneDrive, SharePoint, Entra ID, and Intune.
 * Maintain and update documentation for IT processes, system configurations, and support procedures.
 * Handle user lifecycle management tasks (provisioning, deprovisioning, permissions changes, etc.).
 * Set up, configure, and image desktops, laptops, and mobile devices for new hires and existing employees.
 * Adhere to security policies, data protection standards, and change management procedures.
 * Monitor and investigate IT security alerts, document findings and escalate suspected security incidents.
 * Identify and remediate system vulnerabilities; manage user identities, access rights, and authentication systems.
 * Escalate complex incidents to senior administrators and participate in IT projects as needed.
 * Perform other duties as assigned.