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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Helpdesk Technician - **Company:** Antares, LLC - **Location:** Los Angeles, CA, United States - **Experience:** Experienced - **Salary:** $60,320.0 - $81,120.0 - **Contract:** Permanent contract - **Skills:** Secure Shell (SSH), Computer-Aided Design, Microsoft Windows, Adobe Acrobat, Application Programming Interfaces (APIs), Apple Mac Systems, Audit Trail, Audio Video Distribution, Bash Shell, Business Software, Software as a Service, Dynamic Host Configuration Protocol, Linux, Domain Name System (DNS), Web Browsers, Issue Tracking Systems, Information Technology Operations, Networking Hardware, Virtual Private Networks (VPN), Microsoft Office, Office Suite, Windows PowerShell, Remote Desktop Services, Remote Infrastructure Management, Remote Service Software, TCP/IP, TeamViewer, Virtual Local Area Networks, Workflow Management Systems, Remote Desktop Protocol (RDP), File Transfer Protocol (FTP), Peripherals, Deployment Automation, Casper Suite, Gsuite, Zendesk, Google Meet, ManageEngine - **Published:** October 30, 2026 - **Apply:** https://www.dice.com/job-detail/090c4333-89e7-4eff-95c4-86919cd99678 ## About the Role * 3+ years of hands-on experience in IT helpdesk, service desk, desktop support, endpoint support, systems administration, or an equivalent technical support role. * Basic networking concepts and protocols (DNS, DHCP, RDP, SSH, FTP, TCP/IP) * Professional experience supporting Microsoft and Google environments plus Windows and macOS endpoints. * Familiarity with remote management and remote support tools (Remote Desktop, TeamViewer, BeyondTrust, NinjaOne, ManageEngine, N-Able, Datto or similar). * Experience working within a ticketing system (Zendesk, FreshDesk, N-Able, Request Tracker, HelpScout, HaloPSA or HappyFox) Preferred Skills and Experience: * Familiarity with IT operations in a high pace environment that requires creative, but well thoughtout approach * Strong troubleshooting fundamentals across hardware, operating systems, SaaS applications, identity, networks, peripherals, and audiovisual systems. * Experience supporting aerospace, defense, advanced manufacturing, laboratories, engineering organizations, biotechnology or other high-availability and compliance-driven environments. * Familiarity with ITAR-controlled environments and frameworks or practices such as NIST SP 800-171, CMMC, least privilege, audit logging, evidence collection, and incident reporting. * Demonstrated service ownership, calm incident communication, precise documentation, and sound judgment when balancing user urgency with security and operational risk. * CompTIA A+, Network+, Security+, Microsoft 365 or Endpoint Administrator, Google Workspace Administrator, Jamf, JumpCloud, ITIL, or equivalent certifications are a plus but not required. * Support of standard office applications such as Microsoft Office, Adobe Acrobat, browsers as well CAD software. Additional Requirements: * Ability to participate in an on-call rotation and work occasional evenings, weekends, or extended hours to support critical incidents, milestones, onboarding surges, audits, hardware moves, or facility needs. * Ability to move and install common IT equipment, including laptops, monitors, small network devices, conference-room equipment, and peripherals; work may include walking through production or lab areas and occasional travel between company or vendor locations. * Ability to work onsite in Torrance, CA and support urgent engineering, manufacturing, facility, security, or business milestones as needed. ## Description As a member of the Antares IT organization, you will keep the technology used by software, engineering, manufacturing, lab, and business teams reliable, secure, and ready for work. You will provide hands-on support across applicable workspace, Windows, macOS, Linux, mobile devices, identity and access systems, networks, conference rooms, and internal applications in an onsite, regulated environment. The ideal candidate is an experienced, service-oriented troubleshooter who can move comfortably between people, devices, and systems. This person communicates clearly under pressure, documents work precisely, and improves recurring workflows rather than repeatedly treating symptoms. Roles & Responsibilities: * Own Tier 1 through Tier 3 support requests from intake and triage through resolution or clear escalation, maintaining timely and professional communication with users. * Support and troubleshoot Windows, macOS, and Linux endpoints, mobile devices, printers, peripherals, engineering workstations, conference rooms, and approved business applications. * Administer day-to-day user, group, license, mailbox, collaboration, and access workflows across Microsoft 365, Entra ID, or Google Workspace environments. * Provision, configure, enroll, patch, repair, recover, and decommission endpoints using appropriate device-management, security, and deployment tools. * Troubleshoot identity, MFA, SSO, VPN, wired and wireless connectivity, DNS, DHCP, VLAN, and application-access issues while following security and change-control practices. * Manage the lifecycle and inventory of laptops, desktops, mobile devices, accessories, software licenses, and loaner equipment, including secure recovery and disposal. * Support onboarding, offboarding, access changes, hardware moves, and high-volume deployment events in coordination with People, Security, Facilities, and hiring teams. * Operate relevant ticket queues with clear categorization, prioritization, ownership, SLA awareness, escalation notes, and actionable handoffs to systems, network, security, or application owners. * Create and maintain user-facing knowledge articles, internal runbooks, configuration records, asset data, and audit-ready evidence for recurring support processes. * Support collaboration and audiovisual technologies, including Microsoft Teams, Google Meet, Zoom, displays, cameras, audio systems, and room scheduling equipment. * Troubleshoot technology used in manufacturing, lab, and engineering environments, including specialized workstations and network-connected equipment, without compromising safety or controlled configurations. * Use PowerShell, Bash, APIs, or workflow tools to automate repeatable tasks, reduce ticket volume, and improve consistency and visibility.