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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Associate, Operational Intelligence, Labs - **Company:** DOORDASH, INC. - **Location:** New York, NY, United States (Remote available) - **Experience:** Expert - **Salary:** $93,800.0 - $138,000.0 - **Contract:** Permanent contract - **Skills:** JavaScript (Programming Language), Application Programming Interfaces (APIs), Artificial Intelligence, User Authentication, Automation of Tests, Client Server Models, Command-Line Interface, Software Documentation, Software Quality, Code Review, Databases, Data Stores, Software Debugging, Github, Python (Programming Language), Software Maintenance, Software Engineering, SQL Databases, Data Streaming, Systems Integration, Data Logging, Large Language Models, Backend, Git, Build Management, Kubernetes, Low Latency, Front End Software Development, Software Coding, Restful APIs, Software Version Control, Docker - **Published:** October 30, 2026 - **Apply:** https://startup.jobs/senior-associate-operational-intelligence-labs-doordash-usa-10610786 ## About the Role * You have 3-5 years of hands-on experience developing and maintaining software that runs in production environments. * You understand how frontend and backend systems work together, including HTTP, client-server communication, authentication, and data flow across services. * You have experience designing and consuming REST APIs. * You have experience deploying and operating containerized applications (Docker, Kubernetes). * You have worked with CI/CD pipelines (such as Buildkite) and collaborate through GitHub using pull requests, code review, and branching workflows. * You can write, debug, and maintain Python and JavaScript code, and can use SQL to investigate, transform, and validate data. * You use LLMs and AI-assisted development tools effectively, understand their strengths and limitations, and can explain, test, and maintain the code they produce. * You have experience with APIs, databases, and system integrations, including diagnosing failures across connected systems. * You're comfortable using the command line, and collaborating through Git, GitHub, and issue-tracking tools. * You approach problems with curiosity and a root-cause-first mindset, distinguishing immediate workarounds from durable improvements. * You communicate clearly with technical and nontechnical audiences, write useful documentation, and explain progress, tradeoffs, and results. * You take ownership of defined projects, follow through on commitments, surface blockers early, and proactively identify opportunities to improve how the team works. ## Description As a Senior Associate, Operational Intelligence, you will build and maintain applications, integrations, and automation that improve how our teams operate. This is a hands-on individual contributor role within Technical Operations, with software development as a core responsibility. We are looking for someone who brings strong systems experience: understanding how frontend and backend services fit together, how APIs connect them, and how software is built, deployed, and operated in production.You will own defined features and projects from understanding the operational problem through development, testing, rollout, and ongoing support. This role is suited to someone who enjoys writing code, investigating system behavior, and working directly with users to deliver solutions that remain useful and reliable after launch., * Design and build full-stack features, connecting frontend interfaces to backend services and data stores, with a clear understanding of how requests, authentication, and data move through the system. * Instrument services with logging, metrics, and alerting so failures are detected and diagnosed quickly. * Partner with DoorDash Engineering and platform teams to align Operational Intelligence systems with company infrastructure standards. * Work directly with operational users to identify recurring challenges, translate feedback into technical requirements, and deliver improvements from concept through rollout. * Develop integrations and data workflows using APIs, databases, and automated jobs to connect systems, improve information quality, and reduce manual handoffs. * Contribute to AI-powered troubleshooting and decision-support capabilities, evaluating their accuracy, usefulness, reliability, latency, and operating cost. * Use version control, code review, automated testing, and staging environments to validate changes before deploying them into operational workflows. * Investigate application and integration failures, identify root causes, implement fixes or mitigations, and communicate findings to the appropriate stakeholders. * Improve operational reporting by validating data relationships, metric definitions, and outputs used to inform decisions. * Create technical documentation, troubleshooting guides, and user resources so others can confidently use and maintain the solutions you build. * Measure the impact of your work through adoption, time saved, reduced manual effort, and improvements in workflow quality. * Play a lead role in transitioning the Operational Intelligence team's systems to a production-grade architecture, from design decisions through migration. * Mentor Operational Intelligence Associates to assist in the growth and development of the Operational Intelligence team (code quality, testing best practices, and documentation standards, etc.), * You're excited to apply your development skills within an Operations organization and work closely with the people who depend on the systems you build., We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce - people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. If you need any accommodations, please inform your recruiting contact upon initial connection. Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023. We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026.