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# Desktop Support Technician

- **Company:** Spectraforce
- **Location:** Petersburg, VA, United States
- **Experience:** Experienced
- **Contract:** Temporary contract
- **Skills:** Computer Networks, Issue Tracking Systems, Microsoft Office, Remote Infrastructure Management, Apache OpenOffice, Enterprise Software Applications, Information Technology, GXP, Servicenow
- **Published:** October 30, 2026
- **Apply:** http://leoforce.us/Careers/Spectraforce/JobDetails.html?jobid=de255d5b-20fa-4c1e-a71d-5755f0e5d900&OrgId=1&UserId=1966

## About the Role

* Ability to work independently/limited supervision.
 * Interpersonal skills (service mindset).
 * IT troubleshooting skills., * Ability to work in an open office environment with the possibility of frequent distraction., * Associate's Degree in Computer Science, Information Technology from an accredited college required.
 * May consider a High School Diploma/GED with seven (7) years of IT experience.
 * Minimum of two (2) years of IT experience required, preferably in a customer facing role.
 * Hands on hardware troubleshooting experience, including desktop & laptop PCs, barcode scanners, AV systems a plus.
 * Experience with applications such as MS Office & Teams a plus.
 * Experience with ticketing systems such as ServiceNow a plus.
 * Experience with iPhones & iPads support a plus.
 * IT Utilities including operational experience a plus.
 * CompTIA A+ certification a plus.
 * CompTIA Networking + a plus.
 * GxP Pharmaceutical Environment Experience a plus.
 * Operational experience - hands on support for end user technical issues in an operating facility a plus.
 * Excellent problem-solving skills a plus.
 * Excellent & friendly customer service skills a plus.
 * Excellent oral & written communication skills a plus.

## Description

* Provide desktop support to resolve end user technical issues in a timely fashion in order to maintain customer satisfaction.
 * Install, troubleshoot, & maintain a wide variety of equipment & applications. Work as part of a cross-functional IT
 * Infrastructure team. Customers are onsite & remote end users.

Essential Functions:

 * Provide responsive support for end users with deskside & walk up support issues for PCs, network printers, video
conference equipment, & other local IT hardware & software packages

 * Use remote management to assist end users who are working offsite
 * Imaging of new PCs & clients for back office & manufacturing system use
 * Set up & support of cellular devices for end users
 * Inventory control of patch cables, video cables, peripherals & other IT items
 * Assist in ordering & receiving equipment, as required
 * Comply with internal & external regulations & procedures
 * Follow all safety & environmental requirements in the performance of duties
 * Other duties as assigned