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# IT Service Desk Analyst

- **Company:** 22nd Century Technologies, Inc.
- **Location:** Rockville, MD, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Adobe Analytics, Microsoft Windows, Apple Mac Systems, Software as a Service, Virtual Private Networks (VPN), Microsoft Office, Remote Desktop Services, Web Applications
- **Published:** October 30, 2026
- **Apply:** https://www.juju.com/job/16_cd497cca

## About the Role

Minimum of 3 years' Service Desk experience
Minimum BS/AA degree in a technology-related curriculum
CompTIA A certification (Required)
Other certifications desired Help Desk Institute (HDI) and/or ITIL foundation level

Skills:

1) Knowledge of Windows 10 operating system troubleshooting and understanding of MAC operating systems
2) Knowledge of Office 2019 suite and Microsoft 365
3) Excellent customer service skills
4) Experience with Remote desktop tools
5) Experience with ITSM tools (for example CA Service Desk Manager)
6) Knowledge of VPN related troubleshooting
7) Familiarity with cloud-based applications and primary diagnosis and troubleshooting of internet applications
8) Knowledge working on ACD phones
9) Excellent communication skills
10) Experience with chat support and email support in addition to phone support is a plus