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# Enterprise Service Desk Senior Technician (Siprnet)

- **Company:** CACI International Inc.
- **Location:** Ratliff City, OK, United States
- **Experience:** Expert
- **Salary:** $42,141.0
- **Contract:** Permanent contract
- **Skills:** CompTIA Security+, Information Technology Operations, Internet Protocol, Network Routers, Os Ticket, Information Technology, Servicenow
- **Published:** October 30, 2026
- **Apply:** https://www.careerbuilder.com/job-details/enterprise-service-desk-senior-technician-siprnet-ratliff-city-ok--1eae9059-399b-4bd6-b696-5259eed18e4f

## About the Role

Customer Support/Service, Willing to Travel, Service Delivery, Customer Support/Service, Air Force, Technical Support, IP (Internet Protocol), Customer Experience, Problem Solving Skills, Network Routers, Required:

 * Ability to obtain and maintain a DoD Secret Security Clearance.
 * High school diploma and 6 to 10 years of relevant technical support experience.
 * A bachelor's degree in a related field may substitute for up to five years of relevant experience.
 * Ability to obtain a CompTIA Security+ certification, or equivalent certification, within six months of hire.
 * Strong verbal and written communication skills with the ability to explain technical concepts to a variety of audiences.
 * Demonstrated ability to work effectively in a collaborative, team-oriented environment.
 * Experience supporting service desk operations, including troubleshooting, incident management, and ticket resolution.
 * Hands-on experience supporting end-user devices, operating systems, applications, and related support tools.

Desired:

 * Active DoD Secret Clearance or higher.
 * CompTIA Security+ certification or equivalent.
 * Experience supporting users and systems within classified environments.
 * Experience using ServiceNow or a comparable IT service management platform.
 * Experience working in a 24/7 operational support environment.

## Description

The Opportunity:CACI is seeking a Senior Enterprise Service Desk Technician to support the Enterprise Information Technology as a Service (EITaaS) contract for the Department of the Air Force. As part of a team driving the modernization of Air Force IT operations, you will help transition support services from a traditional base-centric model to a streamlined enterprise service delivery approach.

This is an exciting opportunity to help establish and support a new centralized Secret Internet Protocol Router Network (SIPRNet) Service Desk capability. In this role, you will provide advanced technical support, resolve complex issues, and contribute to an exceptional customer experience for mission-critical users.

Operations are conducted 24/7 within a secure facility at Tinker Air Force Base. Team members may work a variety of schedules, including days, weekends, and swing shifts. Hybrid work opportunities may also be available in support of unclassified operations based in Oklahoma City.

If you are a customer-focused IT professional who enjoys solving complex problems and working in a collaborative environment, we encourage you to apply.

Responsibilities:

 * Deliver advanced technical support by troubleshooting and resolving complex hardware, software, network, and user access issues.
 * Manage incidents from initial intake through resolution, ensuring timely updates, accurate documentation, and appropriate escalation when needed.
 * Utilize ServiceNow to track incidents, manage service requests, document resolutions, and support reporting requirements.
 * Create, maintain, and enhance knowledge base articles to improve operational efficiency and expand self-service capabilities.
 * Collaborate with team members and stakeholders to ensure consistent, high-quality customer support.
 * Participate in cross-training initiatives, knowledge-sharing activities, and process improvement efforts to strengthen overall team capability.
 * Maintain compliance with established service levels, security requirements, and operational procedures within a classified environment.