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# Information Technology Service Desk

- **Company:** L2R Consulting
- **Location:** Hialeah Gardens, FL, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, JIRA, Dynamic Host Configuration Protocol, Domain Name System (DNS), Multi-Factor Authentication, Identity and Access Management, Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, System Center Configuration Manager, Networking Basics, Network Connections, Remote Access Technology, Azure Active Directory, Remote Service Software, Software Deployment, TCP/IP, Wi-Fi Technology, ServiceNow IT Service Management, Microsoft InTune, Information Technology, Laptops, Servicenow
- **Published:** October 30, 2026
- **Apply:** https://www.careerboard.com/us/en/find-jobs-in-United-States/-2EFADA4219313C6404/

## About the Role

* Hands-on experience in a Level II Help Desk, Service Desk, Desktop Support, or IT Support Technician role.
 * Strong knowledge of Windows 11 and Microsoft 365.
 * Experience administering and troubleshooting Active Directory and Microsoft Entra ID.
 * Experience with VPN, MFA, remote support tools, and network troubleshooting.
 * Working knowledge of TCP/IP, DNS, DHCP, Wi-Fi, and basic networking concepts.
 * Familiarity with endpoint management, software deployment, patching, and security policies.
 * Experience with IT ticketing systems, incident management, and SLA requirements.
 * Understanding of cybersecurity best practices and endpoint security.
 * Strong analytical, troubleshooting, communication, and customer service skills.
 * English: Advanced proficiency.
 * Spanish: Intermediate to advanced proficiency.
 * Ability to work onsite in Miami and travel between nearby facilities as needed.
 * Flexibility to provide after-hours support when required.
 * Ability to occasionally lift equipment weighing up to 50 pounds.

Preferred Qualifications

 * Experience supporting multiple locations or international users.
 * Familiarity with Microsoft Intune, SCCM/MECM, or similar endpoint management solutions.
 * Experience using ServiceNow, Jira Service Management, or similar ITSM platforms.
 * CompTIA A+, Network+, Microsoft, or equivalent IT certifications.
 * Experience working in logistics, transportation, distribution, manufacturing, or other operational environments.

## Description

We are seeking an experienced Service Desk Technician II to provide Level II technical support in a fast-paced, multi-location enterprise environment. This individual will troubleshoot hardware, software, network connectivity, and user access issues while delivering exceptional customer service to employees across domestic and international locations., The ideal candidate is a proactive IT professional with strong experience supporting Windows 11, Microsoft 365, Active Directory, Entra ID, VPN, MFA, and endpoint devices. Candidates must be comfortable providing both remote and hands-on onsite technical support., * Provide Level II technical support for desktops, laptops, printers, mobile devices, software, and network connectivity.

 * Troubleshoot Windows 11, Microsoft 365, Active Directory, and Microsoft Entra ID issues.
 * Support user account administration, password resets, group memberships, permissions, and access management.
 * Diagnose and resolve VPN, MFA, Wi-Fi, remote access, and connectivity issues.
 * Install, configure, deploy, maintain, and replace hardware and software.
 * Support endpoint management, device enrollment, software deployments, system updates, and patching.
 * Manage IT incidents and service requests through a ticketing system, ensuring timely resolution and SLA compliance.
 * Troubleshoot and escalate cybersecurity-related issues, including endpoint protection and suspicious account activity.
 * Maintain accurate IT asset inventories and technical documentation.
 * Assist with system upgrades, technology deployments, and special IT projects.
 * Provide professional, customer-focused technical assistance to employees at all levels.
 * Participate in rotating after-hours and emergency support schedules as needed.