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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Analyst (Tier II) - **Company:** Revolutional, LLC - **Location:** Silver Spring, MD, United States (Remote available) - **Experience:** Experienced - **Salary:** $75,000.0 - $95,000.0 - **Contract:** Permanent contract - **Skills:** Multitier Architecture, Microsoft Windows, Computer Networks, System Configuration, Data Integrity, Monitoring of Systems, Hyper-V, Network Troubleshooting, Linux System Administration, Service Pack, Virtualization Technology, Software Vulnerability Management, Scripting, Software Troubleshooting, Reliability of Systems, Information Technology, Cybercrime, User Accounts, Vmware - **Published:** October 30, 2026 - **Apply:** https://www.juju.com/job/16_5d9252ac1 ## About the Role * Active Top Secret clearance with SCI eligibility * Security+ certification * 3+ years of experience in IT support, system administration, or a related role * Willingness and ability to work flexible shifts (6am-2pm ET or 2pm-10pm ET) Technical Capabilities * Experience installing, configuring, and maintaining operating systems and applications * Experience troubleshooting hardware, software, and network issues * Familiarity with system security practices, patching, and vulnerability mitigation * Experience with backup and disaster recovery processes * Understanding of virtualization technologies (e.g., VMware, Hyper-V) * Familiarity with networking concepts and protocols Core Strengths * Strong troubleshooting and problem-solving skills * Ability to operate effectively in fast-paced, mission-critical environments * Strong communication and customer support skills * Attention to detail and commitment to system reliability and security Nice to Have (Differentiators): * Bachelor's degree in Information Technology, Computer Science, or related field * Advanced experience with Windows and/or Linux system administration * Experience with automation tools or scripting * Experience supporting classified or high-security environments * Strong interpersonal skills and ability to collaborate across teams ## Description This position supports a high-security federal environment where reliable IT infrastructure and responsive technical support are critical to mission operations. The environment requires maintaining system performance, ensuring security compliance, and supporting end-users across mission-critical systems. The core challenge: maintaining secure, stable, and high-performing systems while quickly resolving issues and minimizing operational disruption., As a Technical Support Analyst (Tier II) at Revolutional, you will be responsible for the installation, configuration, maintenance, and security of enterprise IT systems. You will ensure the smooth operation of mission-critical infrastructure while providing hands-on technical support to end-users. This role requires the ability to troubleshoot across multiple system layers, maintain system integrity, and operate effectively in a structured, security-conscious environment., * Install, configure, and maintain operating systems, applications, and software patches * Monitor system performance and troubleshoot issues to ensure optimal operation * Implement security measures to protect systems from unauthorized access and cyber threats * Conduct security audits and apply updates and patches as needed * Provide technical support to end-users, including troubleshooting hardware, software, and connectivity issues * Set up and manage user accounts and access controls * Implement and maintain backup and disaster recovery solutions * Test backup systems regularly to ensure reliability and data integrity * Maintain accurate documentation of system configurations, procedures, and troubleshooting steps * Generate reports on system performance, capacity, and security posture * Identify opportunities to automate repetitive tasks and improve system administration efficiency * Collaborate with IT teams and stakeholders to support mission objectives, This onsite role requires a mix of help desk, deskside, and VIP support in a secure federal environment. Candidates must be able to perform the essential functions of the position, with or without reasonable accommodation. Physical requirements may include sitting for extended help desk coverage; standing and walking for deskside or project-based support; walking between nearby Department of State buildings; occasional stair use; bending, kneeling, crouching, crawling, and reaching to install, troubleshoot, inventory, move, or remove equipment; lifting and carrying IT equipment up to 30 pounds without assistance; assisting with two-person or team-lift items that may exceed 50 pounds; pushing or pulling carts or dollies; and supporting office moves, equipment deliveries, hardware refreshes, inventory validation, and equipment lifecycle activities.